Development SLA Template for Germany

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Key Requirements PROMPT example:

Development SLA

"I need a Development SLA for a financial software project that will be developed by an external provider, with strict security requirements and GDPR compliance, including specific performance metrics for real-time transaction processing and 99.9% system availability."

Document background

This Development SLA is designed for use in the German market where software development services are being provided under German law. It is particularly relevant when establishing a formal framework for software development projects that require specific performance metrics, quality standards, and clear deliverable specifications. The document addresses key aspects required under German contract law, including detailed service descriptions, acceptance procedures, and warranty provisions. It incorporates necessary GDPR compliance measures and specific requirements under German IT contract law. The agreement is structured to protect both service provider and client interests while ensuring clear accountability and measurable performance standards in software development projects.

Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names and addresses

2. Background: Context of the agreement and brief description of the development project

3. Definitions: Key terms used throughout the agreement, including technical terminology

4. Scope of Services: Detailed description of development services, deliverables, and maintenance obligations

5. Service Levels: Specific measurable targets for performance, availability, and quality

6. Development Methodology: Description of the development approach, Sprint cycles, and delivery methods

7. Acceptance Testing: Procedures for testing deliverables and acceptance criteria

8. Change Management: Process for requesting and implementing changes to requirements or specifications

9. Service Provider Obligations: Key responsibilities and commitments of the development team

10. Customer Obligations: Customer responsibilities, including provision of information and resources

11. Intellectual Property Rights: Ownership and licensing of developed software and materials

12. Data Protection and Security: GDPR compliance and security measures for data handling

13. Fees and Payment: Pricing structure, payment terms, and invoicing procedures

14. Term and Termination: Duration of agreement and termination provisions

15. Liability and Warranties: Limitations of liability and warranty terms specific to software development

Optional Sections

1. Source Code Escrow: Terms for source code deposit and release conditions, recommended for business-critical applications

2. Disaster Recovery: Procedures for handling major system failures or data loss, important for critical systems

3. Training Services: Terms for providing training to customer staff on developed software

4. Third-Party Software: Terms regarding use and licensing of third-party components

5. International Data Transfers: Required if data will be processed outside the EU

6. Hardware Requirements: Needed if specific hardware is required for the development or deployment

7. Business Continuity: Required for critical business applications

8. Security Audit Rights: Important for financial or highly regulated sectors

Suggested Schedules

1. Service Level Specifications: Detailed metrics, measurements, and penalties for service levels

2. Technical Requirements: Detailed technical specifications and requirements for the development

3. Project Plan: Timeline, milestones, and delivery schedule

4. Pricing and Payment Schedule: Detailed breakdown of costs and payment milestones

5. Testing Procedures: Detailed testing protocols and acceptance criteria

6. Support and Maintenance Services: Detailed description of ongoing support and maintenance

7. Data Processing Agreement: GDPR-compliant data processing terms

8. Security Requirements: Detailed security protocols and requirements

9. Change Request Template: Standard form for requesting and documenting changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Information Technology

Financial Services

Healthcare

Manufacturing

E-commerce

Telecommunications

Automotive

Insurance

Professional Services

Energy and Utilities

Relevant Teams

Legal

Information Technology

Software Development

Project Management

Procurement

Information Security

Quality Assurance

Operations

Risk Management

Compliance

Relevant Roles

Chief Technology Officer

IT Director

Software Development Manager

Project Manager

Legal Counsel

Procurement Manager

Technical Architect

Quality Assurance Manager

Information Security Officer

Contract Manager

Development Team Lead

Solutions Architect

Product Owner

Scrum Master

Operations Manager

Find the exact document you need

Performance Level Agreement

A German law-governed agreement establishing measurable performance standards for service delivery, including metrics, monitoring, and consequences for non-performance.

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Authors

Alex Denne

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