Social Media Agency Contract Template for Malaysia

1. Crisis Management: Procedures for handling social media crises and reputation management, recommended for high-profile clients

2. Influencer Engagement: Terms for managing influencer relationships and campaigns, if influencer marketing is part of the scope

3. Content License: Detailed licensing terms for user-generated content and third-party materials, if extensive content creation is involved

4. International Compliance: Additional provisions for compliance with international social media laws, if operating across multiple jurisdictions

5. Agency Team: Dedicated team structure and key personnel provisions, if specific team members are crucial to service delivery

6. Non-Compete: Restrictions on working with competing clients, if exclusivity is required

7. Training and Support: Terms for additional training or support services, if client requires capability building

1. Schedule 1: Service Level Agreement: Detailed metrics, response times, and service standards

2. Schedule 2: Fee Schedule: Detailed breakdown of fees, rate cards, and payment milestones

3. Schedule 3: Platforms and Channels: List of social media platforms and channels covered under the agreement

4. Schedule 4: Content Guidelines: Brand guidelines, tone of voice, and content parameters

5. Schedule 5: Reporting Templates: Formats and frequencies of performance reports and analytics

6. Appendix A: Emergency Contact Protocol: Contact details and procedures for urgent situations

7. Appendix B: Approval Workflow: Detailed content approval process and timelines