Hotel Employee Evaluation Form Template for Malaysia

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Key Requirements PROMPT example:

Hotel Employee Evaluation Form

"I need a Hotel Employee Evaluation Form for our luxury 5-star property in Kuala Lumpur, focusing heavily on guest service excellence and cultural sensitivity, with specific sections for evaluating multiple language proficiencies and high-end hospitality standards to be implemented by March 2025."

Document background

The Hotel Employee Evaluation Form serves as a standardized tool for assessing employee performance within Malaysian hospitality establishments. It is designed to be used during regular performance reviews, typically conducted bi-annually or annually, and complies with Malaysian employment legislation. The form encompasses various aspects of hotel operations, from guest service to operational efficiency, and includes specific criteria relevant to different roles within the hotel industry. This document helps maintain consistent evaluation standards across departments while ensuring fair and transparent assessment processes in accordance with Malaysian labor laws and industry best practices. It supports career development, performance monitoring, and helps identify training needs while providing documentation for employment-related decisions.

Suggested Sections

1. Employee Information: Basic details including employee name, ID, department, position, and length of service

2. Evaluation Period: Time period covered by the evaluation and date of review

3. Performance Metrics: Core performance indicators including customer service, work quality, reliability, and teamwork

4. Core Competencies: Assessment of essential skills required for the role including communication, problem-solving, and technical skills

5. Attendance and Punctuality: Record of attendance, timeliness, and reliability

6. Goals and Objectives Review: Assessment of achievement of previously set goals

7. Overall Rating: Summary evaluation score based on all assessment criteria

8. Comments Section: Space for both evaluator and employee comments

9. Acknowledgment: Signatures of evaluator, employee, and HR representative

Optional Sections

1. Language Proficiency: Assessment of language skills for customer-facing roles

2. Leadership Capabilities: Evaluation of leadership skills for supervisory positions

3. Special Projects: Assessment of involvement and performance in special initiatives or projects

4. Safety and Compliance: Evaluation of adherence to safety protocols for operational roles

5. Revenue Generation: Assessment of sales and revenue targets for roles with financial responsibilities

6. Training and Development: Record of completed training programs and future development needs

Suggested Schedules

1. Performance Rating Scale: Detailed explanation of the rating system and scoring criteria

2. Job-Specific Competency Framework: Detailed breakdown of required competencies for different hotel positions

3. Department KPIs: List of key performance indicators specific to each department

4. Development Plan Template: Template for creating employee development and improvement plans

5. Behavioral Standards Guide: Detailed guidelines for expected behavioral standards in the hotel

6. Previous Evaluation Summary: Summary of past evaluations for performance tracking

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Hospitality

Tourism

Food and Beverage

Accommodation Services

Events and Conferences

Leisure and Entertainment

Customer Service

Relevant Teams

Front Office

Housekeeping

Food and Beverage

Kitchen

Maintenance

Security

Guest Relations

Sales and Marketing

Events and Conferences

Spa and Wellness

Human Resources

Finance

Revenue Management

Relevant Roles

Hotel Manager

Front Office Manager

Housekeeping Supervisor

Concierge

Front Desk Agent

Restaurant Manager

Chef

Room Attendant

Maintenance Engineer

Security Officer

Guest Relations Officer

Sales Manager

Events Coordinator

Spa Manager

Food and Beverage Director

Revenue Manager

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