Document background
The Bank Dispute Letter is a crucial document used in the Malaysian banking sector when formal complaints or disputes need to be raised with financial institutions. It serves as an official communication channel between account holders and banks, governed by the Financial Services Act 2013 and overseen by Bank Negara Malaysia. This document is typically employed when informal resolution attempts have been unsuccessful or when the nature of the dispute requires formal documentation. The letter should include specific details about the dispute, relevant account information, transaction details, previous communication attempts, and clearly stated desired outcomes. It forms part of the official dispute resolution process in Malaysia's banking system and may be used as evidence in subsequent proceedings with the Financial Ombudsman or other regulatory bodies.
