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Facilities Management Service Level Agreement

Facilities Management Service Level Agreement Template for India

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Key Requirements PROMPT example:

Facilities Management Service Level Agreement

"I need a Facilities Management Service Level Agreement for our new 50,000 sq ft IT campus in Bangalore, with special emphasis on 24/7 operations and data center maintenance requirements, to be effective from March 2025."

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Document background
The Facilities Management Service Level Agreement is a crucial document used when engaging professional facility management services in India. It defines the scope, standards, and metrics for managing commercial, industrial, or institutional facilities. This agreement type is essential for organizations seeking to outsource their facility management operations while maintaining control over service quality and compliance. The document addresses specific Indian regulatory requirements, including labor laws, environmental standards, and safety regulations. It typically includes comprehensive service specifications, performance metrics, pricing structures, and operational procedures, making it suitable for various facility types from corporate offices to industrial complexes. The agreement ensures clear accountability, risk allocation, and performance measurement while maintaining compliance with Indian contract law and sector-specific regulations.
Suggested Sections

1. Parties: Identification and details of the service provider and client

2. Background: Context of the agreement and brief description of the facility and services required

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of facilities management services to be provided

5. Term and Renewal: Duration of the agreement and renewal terms

6. Service Provider Obligations: Key responsibilities and commitments of the facility management company

7. Client Obligations: Responsibilities and commitments of the client

8. Service Levels and KPIs: Detailed performance metrics and minimum service levels

9. Pricing and Payment Terms: Fee structure, payment schedule, and related terms

10. Staff and Resources: Requirements for personnel, equipment, and resources

11. Compliance and Reporting: Regulatory compliance requirements and reporting obligations

12. Insurance and Liability: Insurance requirements and liability allocation

13. Termination: Conditions and process for agreement termination

14. Dispute Resolution: Process for handling disputes between parties

15. General Provisions: Standard contract clauses including notices, amendments, governing law

Optional Sections

1. Sustainability Requirements: Environmental and sustainability obligations, used for green buildings or when client has specific environmental goals

2. Security Services: Specific security-related obligations, included when security services are part of scope

3. Specialized Equipment Maintenance: For facilities with specific technical equipment requiring specialized maintenance

4. Food Services Management: When cafeteria or food services are included in the facility management scope

5. Business Continuity: For critical facilities requiring detailed business continuity planning

6. Energy Management: Specific energy efficiency and management requirements, used for large facilities or when energy costs are significant

7. Parking Management: For facilities with significant parking infrastructure

8. Event Management: For facilities that regularly host events or conferences

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed breakdown of each service type and specific requirements

2. Schedule 2 - KPI Metrics and Measurement: Detailed performance indicators, measurement methodologies, and reporting formats

3. Schedule 3 - Pricing Schedule: Detailed pricing breakdown, rate cards, and payment calculations

4. Schedule 4 - Site Plans and Facility Details: Facility layouts, access points, and critical infrastructure details

5. Schedule 5 - Staff Requirements: Detailed staffing requirements, qualifications, and training needs

6. Schedule 6 - Equipment and Assets: List of equipment provided by each party and maintenance responsibilities

7. Schedule 7 - Operating Procedures: Standard operating procedures for routine and emergency situations

8. Schedule 8 - Reporting Templates: Standard formats for various reports required under the agreement

9. Schedule 9 - Escalation Matrix: Contact details and escalation procedures for various situations

10. Appendix A - Compliance Checklist: Checklist of regulatory and statutory requirements

11. Appendix B - Insurance Requirements: Detailed insurance coverage requirements and minimum limits

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Applicable Laws
Approved Budget
Authorized Representative
Base Date
Building
Building Systems
Business Days
Client
Commencement Date
Common Areas
Confidential Information
Contract Year
Critical Systems
Designated Areas
Emergency
Equipment
Facility
Force Majeure Event
Good Industry Practice
Governmental Authority
Health and Safety Requirements
Initial Term
Key Performance Indicators
Maintenance Schedule
Operating Hours
Operating Procedures
Performance Standards
Premises
Preventive Maintenance
Quality Standards
Reactive Maintenance
Regular Hours of Operation
Renewal Term
Response Time
Services
Service Credits
Service Level Agreement
Service Provider
Service Provider Personnel
Site
Specifications
Standard Operating Procedures
Start Date
Subcontractor
Term
Termination Date
Utilities
Waste Management
Work Order
Clauses
Service Scope
Performance Standards
Key Performance Indicators
Payment Terms
Health and Safety
Confidentiality
Force Majeure
Indemnification
Insurance
Termination
Service Provider Obligations
Client Obligations
Staff and Personnel
Quality Management
Compliance
Dispute Resolution
Intellectual Property
Data Protection
Environmental Management
Waste Management
Emergency Response
Business Continuity
Subcontracting
Asset Management
Maintenance Standards
Reporting Requirements
Audit Rights
Risk Management
Change Management
Notice
Assignment
Governing Law
Amendments
Entire Agreement
Severability
Warranties
Service Credits
Liability Limitation
Non-Solicitation
Conflicts of Interest
Relevant Industries

Commercial Real Estate

Healthcare

Education

Manufacturing

Information Technology

Retail

Hospitality

Banking and Financial Services

Government and Public Sector

Industrial

Corporate Offices

Research and Development

Relevant Teams

Operations

Facilities Management

Legal

Procurement

Finance

Administration

Risk Management

Compliance

Property Management

Contract Management

Health and Safety

Real Estate

Relevant Roles

Facility Manager

Operations Director

Property Manager

Maintenance Manager

Chief Operating Officer

Procurement Manager

Contract Manager

Health and Safety Manager

Building Services Manager

Real Estate Manager

Administrative Manager

Compliance Officer

General Counsel

Chief Financial Officer

Project Manager

Estate Manager

Industries
Contract Act 1872: Fundamental law governing contract formation, performance, and enforcement in India, essential for SLA validity
Factories Act 1948: Regulates working conditions, safety measures, and welfare of workers in facility premises
Environment Protection Act 1986: Controls environmental standards and waste management procedures that facilities must follow
Building and Other Construction Workers Act 1996: Governs safety standards and welfare measures for workers involved in maintenance and construction activities
Minimum Wages Act 1948: Ensures proper compensation for facility management staff and compliance with wage regulations
Employee State Insurance Act 1948: Mandates insurance and healthcare benefits for employees in the facility management sector
Electricity Act 2003: Regulates electrical safety and maintenance requirements in facilities
Municipal Solid Wastes (Management and Handling) Rules 2000: Governs waste management practices and disposal procedures for facilities
Information Technology Act 2000: Relevant for digital monitoring systems and electronic record keeping in modern facility management
Fire Safety and Prevention Act (State-specific): Mandates fire safety measures and emergency response protocols in facilities
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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