Business Outsourcing Agreement Template for India

1. Transition Services: Details of knowledge transfer and transition process - include when there's an incumbent provider or complex implementation phase

2. Business Continuity and Disaster Recovery: Requirements for service continuity - essential for critical business functions

3. Audit Rights: Client's rights to audit provider's operations - important for regulated industries or critical services

4. Non-Competition: Restrictions on provider's ability to work with competitors - use when sharing sensitive market information

5. Employee Matters: Provisions regarding transfer or management of employees - relevant when staff transfer is involved

6. Insurance Requirements: Specific insurance coverage requirements - important for high-risk services

7. Change Control: Process for managing changes to services or terms - useful for long-term or complex services

8. Subcontracting: Rules and restrictions on use of subcontractors - include when subcontracting is likely

9. Step-In Rights: Client's right to take over services - important for critical business functions

10. Exit Management: Detailed exit process and knowledge transfer - essential for complex or critical services

1. Schedule 1 - Service Description: Detailed specifications of services, deliverables, and technical requirements

2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, payment terms, and any variable pricing elements

4. Schedule 4 - Governance and Reporting: Management structure, meeting schedule, and reporting requirements

5. Schedule 5 - Data Protection Requirements: Specific data handling procedures, security measures, and compliance requirements

6. Schedule 6 - Business Continuity Plan: Detailed procedures for maintaining service continuity in various scenarios

7. Schedule 7 - Transition Plan: Detailed implementation or transition timeline and responsibilities

8. Schedule 8 - Exit Plan: Detailed procedures and responsibilities for service termination

9. Appendix A - Approved Subcontractors: List of pre-approved subcontractors and their roles

10. Appendix B - Key Personnel: List of key staff members and their roles from both parties