SOW Service Agreement Template for Ireland

1. Change Control: Process for managing changes to scope, timeline, or deliverables - include when the project scope might evolve

2. Service Levels: Specific performance metrics and service levels - include for ongoing services

3. Data Protection: GDPR and data protection provisions - include when personal data is processed

4. Business Continuity: Business continuity and disaster recovery requirements - include for critical services

5. Insurance: Specific insurance requirements - include for high-risk services

6. Security Requirements: Information security requirements - include when handling sensitive data or systems

7. Warranty: Specific warranties for deliverables - include for development or implementation projects

8. Exit Assistance: Provisions for transition at end of services - include for complex ongoing services

1. Schedule 1 - Detailed Service Description: Comprehensive technical description of services and deliverables

2. Schedule 2 - Charges and Payment Schedule: Detailed breakdown of costs, rates, and payment milestones

3. Schedule 3 - Project Plan: Detailed project timeline, milestones, and dependencies

4. Schedule 4 - Key Personnel: Details of key team members, roles, and responsibilities

5. Schedule 5 - Service Levels: Detailed service level agreements and measurement criteria

6. Schedule 6 - Technical Requirements: Technical specifications and requirements

7. Appendix A - Change Request Template: Standard template for requesting and documenting changes

8. Appendix B - Acceptance Test Criteria: Detailed acceptance testing procedures and criteria