Security Service Level Agreement Template for Hong Kong

1. Equipment and Technology: Used when security provider supplies specific security equipment or technology

2. Data Protection: Required when services involve handling personal or sensitive data

3. Emergency Response Procedures: Included for high-risk security operations

4. Business Continuity: Required for critical security services

5. Subcontracting: Included when subcontractors may be used

6. Key Personnel: Used when specific security staff are crucial to service delivery

7. Performance Bonds: Required for high-value or high-risk contracts

8. Intellectual Property: Needed when proprietary security systems or software are involved

1. Schedule 1 - Service Specifications: Detailed description of security services, locations, and coverage hours

2. Schedule 2 - Service Level Metrics: Specific KPIs, performance standards, and measurement methods

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Staff Qualifications: Required qualifications, certifications, and training for security personnel

5. Schedule 5 - Operating Procedures: Standard operating procedures and protocols

6. Schedule 6 - Equipment Specifications: Details of security equipment to be used or maintained

7. Schedule 7 - Incident Response Procedures: Procedures for handling different types of security incidents

8. Schedule 8 - Report Templates: Standard formats for various required reports

9. Appendix A - Contact Information: Key contacts for both parties including emergency contacts

10. Appendix B - Site Plans: Layout plans of areas covered by security services