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Restaurant Server Evaluation Form

Restaurant Server Evaluation Form Template for Hong Kong

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Key Requirements PROMPT example:

Restaurant Server Evaluation Form

"I need a Restaurant Server Evaluation Form for my high-end Cantonese restaurant in Central Hong Kong, focusing heavily on fine dining service standards and wine knowledge, with implementation planned for January 2025."

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Document background
The Restaurant Server Evaluation Form is an essential management tool designed for food service establishments operating in Hong Kong. This document is typically used on a quarterly or bi-annual basis to assess server performance, ensure service quality standards, and maintain compliance with local regulations. The form incorporates Hong Kong-specific requirements from the Employment Ordinance and Personal Data (Privacy) Ordinance, while addressing key performance indicators relevant to the food service industry. It serves as both a performance management tool and a documented record of employee development, useful for making informed decisions about training, promotion, and compensation adjustments.
Suggested Sections

1. Employee Information: Basic details including employee name, ID number, hire date, and evaluation period

2. Performance Rating Scale: Clear explanation of the rating system (e.g., 1-5 scale) and what each rating represents

3. Customer Service Skills: Evaluation of greeting, attitude, responsiveness, and problem-solving abilities

4. Technical Skills: Assessment of menu knowledge, order accuracy, POS system usage, and food handling

5. Operational Efficiency: Evaluation of time management, table turnover, and multitasking abilities

6. Teamwork: Assessment of cooperation with colleagues, communication with kitchen staff, and contribution to team goals

7. Compliance & Safety: Evaluation of adherence to health, safety, and hygiene regulations

8. Overall Performance Summary: General assessment and final rating

9. Signatures and Date: Space for employee, evaluator, and manager signatures with dates

Optional Sections

1. Sales Performance: Optional section for tracking upselling success and average check values, used when the restaurant has specific sales targets

2. Language Skills: Optional assessment of communication in multiple languages, relevant for restaurants serving international clientele

3. Specialized Service Skills: Optional section for fine dining establishments to evaluate wine service, tableside preparation, or other specialty services

4. Training Completion: Optional section to track completed training modules and certifications

5. Previous Goals Review: Optional section to review goals set in previous evaluations, used for follow-up evaluations

Suggested Schedules

1. Performance Metrics Summary: Detailed breakdown of quantitative performance indicators (customer feedback scores, sales figures, etc.)

2. Development Plan: Template for setting future goals and development objectives

3. Customer Feedback Examples: Compilation of specific customer feedback received during the evaluation period

4. Self-Assessment Form: Template for employee self-evaluation to be completed prior to manager evaluation

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Evaluation Period
Performance Rating Scale
Evaluator
Employee
Service Standards
Key Performance Indicators (KPIs)
Customer Satisfaction Metrics
Point of Sale (POS) System
Health and Safety Standards
Personal Data
Evaluation Criteria
Training Requirements
Service Recovery
Upselling
Table Management
Side Work
Food Safety Protocols
Guest Complaint
Service Sequence
Performance Improvement Plan
Shift Requirements
Customer Feedback
Hygiene Standards
Restaurant Policies
Standard Operating Procedures (SOPs)
Review Meeting
Clauses
Personal Information
Evaluation Period
Performance Metrics
Customer Service
Technical Competency
Health and Safety Compliance
Food Safety
Hygiene Standards
Team Collaboration
Communication Skills
Operational Efficiency
Sales Performance
Data Privacy
Employee Acknowledgment
Professional Development
Disciplinary Procedures
Appeals Process
Review Process
Goal Setting
Training Requirements
Attendance and Punctuality
Uniform and Presentation
Guest Feedback
Performance Rating Scale
Signature and Authorization
Relevant Industries

Food & Beverage

Hospitality

Casual Dining

Fine Dining

Hotels

Catering Services

Quick Service Restaurants

Bars and Lounges

Relevant Teams

Human Resources

Operations

Food Service

Front of House

Training and Development

Quality Assurance

Performance Management

Customer Service

Relevant Roles

Restaurant Manager

Food and Beverage Manager

Service Supervisor

HR Manager

Restaurant Server

Head Waiter

Floor Manager

Training Manager

Operations Manager

Restaurant Owner

General Manager

Shift Supervisor

Industries
Employment Ordinance (Cap. 57): Hong Kong's main employment legislation that governs employment relationships, including performance evaluation processes and documentation requirements
Personal Data (Privacy) Ordinance (Cap. 486): Regulates the collection, handling, and storage of personal data, ensuring employee evaluation records are managed appropriately and confidentially
Discrimination Ordinances: Including Sex Discrimination Ordinance, Disability Discrimination Ordinance, Family Status Discrimination Ordinance, and Race Discrimination Ordinance - ensures evaluation criteria are non-discriminatory
Minimum Wage Ordinance (Cap. 608): Relevant for performance evaluations that may impact wage adjustments or bonuses
Occupational Safety and Health Ordinance (Cap. 509): Pertinent for evaluating compliance with workplace safety and hygiene standards in food service
Food Business Regulation (Cap. 132X): Relevant for evaluating server compliance with food handling and hygiene requirements
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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