Document background
The Order Not Delivered Complaint Letter is a crucial document for consumers and businesses operating in Hong Kong who need to formally address failed deliveries of purchased goods. This document should be used when ordered items have not been delivered within the agreed timeframe and initial attempts to resolve the issue through customer service channels have been unsuccessful. It incorporates relevant provisions from Hong Kong's consumer protection framework, particularly the Sale of Goods Ordinance and Trade Descriptions Ordinance, while maintaining a professional and solution-oriented approach. The letter includes essential elements such as order details, payment confirmation, agreed delivery terms, and a clear statement of the required resolution, serving as both a formal complaint and a potential preliminary step before seeking legal remedies.
