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Master Service Agreement Software
"I need a Master Service Agreement Software for my UK-based software company to provide cloud-based analytics services to enterprise clients, with specific focus on data protection and service level commitments starting from March 2025."
1. Parties: Identifies and defines the contracting parties
2. Background: Sets out the context and purpose of the agreement
3. Definitions and Interpretation: Defines key terms and establishes interpretation rules
4. Services: Details the software services to be provided
5. Payment Terms: Specifies fees, payment schedule, and related terms
6. Service Levels: Defines performance standards and metrics
7. Intellectual Property Rights: Addresses ownership and licensing of IP
8. Data Protection: Covers GDPR and data protection obligations
9. Confidentiality: Defines confidential information and protection obligations
10. Term and Termination: Specifies duration and termination provisions
1. Change Control: Process for managing changes to services - recommended for complex or long-term arrangements
2. Staff and Key Personnel: Requirements for service delivery team - recommended when specific personnel are crucial
3. Business Continuity: Disaster recovery and continuity provisions - recommended for business-critical services
4. Audit Rights: Rights to audit service provider - recommended for regulated industries or high-risk services
1. Service Description Schedule: Detailed specification of services
2. Service Levels and KPIs Schedule: Detailed performance metrics and measurement
3. Charges and Payment Schedule: Detailed pricing structure and payment terms
4. Data Processing Agreement: GDPR-compliant data processing terms
5. Business Continuity Plan: Detailed continuity and recovery procedures
6. Exit Plan: Transition arrangements at contract end
Authors
Acceptance Tests
Affiliate
Agreement
Background IPR
Business Day
Change Control Procedure
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Customer Materials
Data Protection Legislation
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Losses
Maintenance Release
New Version
Personal Data
Provider
Service Credits
Service Levels
Services
Software
Specification
Statement of Work
Sub-Processor
Support Services
Term
Third Party Software
Update
User
Virus
Working Hours
Acceptance Testing
Service Levels
Provider Obligations
Customer Obligations
Change Control
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Security
Warranties
Indemnities
Limitations of Liability
Insurance
Force Majeure
Term and Termination
Exit Management
Assignment and Subcontracting
Non-Solicitation
Audit Rights
Business Continuity
Dispute Resolution
Notices
Variation
Waiver
Severance
Entire Agreement
Third Party Rights
Governing Law and Jurisdiction
Anti-Bribery
Modern Slavery
Data Security
Service Credits
Personnel and Key Staff
Documentation
Maintenance and Support
Software License
Updates and Upgrades
Disaster Recovery
Find the exact document you need
Master Service Agreement And Statement Of Work
A legal framework under English and Welsh law that combines overarching terms (MSA) with project-specific details (SOW) for service delivery arrangements.
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