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Cloud Managed Services Agreement

Cloud Managed Services Agreement Template for Denmark

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Cloud Managed Services Agreement

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The Cloud Managed Services Agreement is essential for businesses operating in Denmark that wish to outsource their cloud infrastructure and service management to specialized providers. This agreement is specifically designed to comply with Danish legal requirements while incorporating international best practices for cloud services. It is typically used when an organization needs comprehensive management of their cloud environment, including monitoring, maintenance, security, support, and optimization services. The document addresses critical aspects such as GDPR compliance, data processing requirements, service level commitments, and security standards. A Cloud Managed Services Agreement under Danish law must particularly consider the Danish Data Protection Act, the Danish Contracts Act, and relevant EU regulations, making it suitable for both Danish companies and international organizations operating in Denmark.
Suggested Sections

1. Parties: Identification of the contracting parties including full legal names, company registration numbers, and addresses

2. Background: Context of the agreement and high-level description of the services being provided

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Services: Overview of the cloud managed services to be provided, including scope and general obligations

5. Service Levels: Key performance indicators, service level agreements, and related remedies

6. Customer Obligations: Responsibilities and obligations of the customer, including providing necessary access and information

7. Charges and Payment: Pricing, payment terms, invoicing procedures, and related financial provisions

8. Data Protection and Security: GDPR compliance, data processing terms, security requirements, and related obligations

9. Intellectual Property Rights: Ownership and licensing of IP, including customer data and service provider's technology

10. Confidentiality: Protection and handling of confidential information

11. Term and Termination: Duration of agreement, renewal terms, termination rights and procedures

12. Liability and Indemnities: Limitations of liability, indemnification obligations, and insurance requirements

13. Force Majeure: Provisions for handling events beyond reasonable control

14. General Provisions: Standard legal provisions including notices, assignment, entire agreement, and governing law

Optional Sections

1. Change Management: Procedures for requesting and implementing changes to services - include if services are likely to require frequent modifications

2. Transition Services: Provisions for initial migration to the cloud service - include if significant onboarding process is required

3. Business Continuity: Specific business continuity and disaster recovery requirements - include for critical services

4. Compliance and Audit Rights: Additional compliance requirements and audit provisions - include for regulated industries

5. Third-Party Services: Terms governing integration with or use of third-party services - include if solution involves third-party components

6. Personnel Requirements: Specific requirements for service provider's personnel - include if there are special security or qualification needs

7. Exit Management: Detailed provisions for service termination and transition - include for complex or critical services

Suggested Schedules

1. Service Description: Detailed technical specifications of the cloud managed services

2. Service Levels and Service Credits: Detailed SLA metrics, measurement methods, and service credit calculations

3. Pricing and Payment Schedule: Detailed pricing, payment terms, and rate cards

4. Security Requirements: Detailed security policies, procedures, and requirements

5. Data Processing Agreement: GDPR-compliant data processing terms and details

6. Business Continuity Plan: Detailed business continuity and disaster recovery procedures

7. Technical Requirements: Customer infrastructure requirements and technical specifications

8. Service Management Procedures: Operational procedures, escalation paths, and contact details

Authors

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Relevant legal definitions
Agreement
Applicable Law
Authorized Users
Business Day
Business Hours
Change Control Procedure
Charges
Cloud Infrastructure
Cloud Services
Confidential Information
Customer
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Deliverables
Documentation
Effective Date
Emergency Maintenance
Force Majeure Event
GDPR
Good Industry Practice
Incident
Intellectual Property Rights
Maintenance Window
Managed Services
Material Breach
Monitoring Services
Personal Data
Personnel
Professional Services
Response Time
Resolution Time
Security Breach
Security Requirements
Service Credits
Service Hours
Service Level Agreement (SLA)
Service Level Failure
Service Levels
Service Provider
Services
Scheduled Maintenance
Software
Specifications
Subcontractor
Support Services
System
Term
Third Party Software
Transition Period
Transition Services
Unscheduled Downtime
Uptime
Virus
Vulnerability
Clauses
Service Provision
Service Levels
Data Protection
Data Security
Confidentiality
Intellectual Property
Payment Terms
Performance Monitoring
Change Management
Audit Rights
Compliance
Business Continuity
Disaster Recovery
Liability
Indemnification
Force Majeure
Insurance
Term and Termination
Exit Management
Personnel
Subcontracting
Dispute Resolution
Governing Law
Assignment
Notices
Amendments
Entire Agreement
Severability
Third Party Rights
Anti-Corruption
Data Processing
Service Credits
Security Requirements
Access Rights
Transition Services
Customer Obligations
Warranties
Service Provider Obligations
Reporting
Risk Allocation
Relevant Industries
Relevant Teams
Relevant Roles
Industries
Danish Data Protection Act (Databeskyttelsesloven): Implementation of GDPR in Danish law, governing personal data processing and protection requirements
EU General Data Protection Regulation (GDPR): Directly applicable EU regulation on personal data protection, crucial for cloud services handling EU resident data
Danish Contracts Act (Aftaleloven): Fundamental law governing contract formation, validity, and enforcement in Denmark
Danish Act on Services in the Information Society (E-handelslov): Regulates electronic commerce and digital services, including requirements for service providers
Danish Act on Payment Services (Betalingsloven): Relevant if the cloud services include payment processing or integration with payment systems
Danish Executive Order on Information Security (Bekendtgørelse om informationssikkerhed): Specifies security requirements for IT systems and data processing
Danish Marketing Practices Act (Markedsføringsloven): Governs commercial communications and marketing practices, including digital services
Danish Bookkeeping Act (Bogføringsloven): Relevant for data retention requirements and storage of business documents in cloud systems
NIS Directive Implementation in Danish Law: Security requirements for essential services and digital service providers
Danish Consumer Contracts Act (Forbrugeraftaleloven): Applicable if the cloud services are provided to consumers rather than businesses
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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