SLA Account Management Template for Germany

1. Service Credits: Include when parties agree to financial compensation for service level failures

2. Disaster Recovery: Include for critical account management services requiring business continuity measures

3. Third-Party Services: Include when subcontractors or third-party service providers are involved

4. Compliance with Industry Standards: Include when specific industry regulations or standards must be met

5. Training and Support: Include when comprehensive training or support services are part of the agreement

6. Intellectual Property Rights: Include when custom solutions or proprietary systems are part of the service

1. Schedule 1 - Service Descriptions: Detailed descriptions of each account management service and deliverable

2. Schedule 2 - Service Level Specifications: Technical specifications of service levels, including measurement methodologies

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Operational Procedures: Day-to-day operational procedures and escalation protocols

6. Appendix A - Key Personnel: List of key personnel and their roles from both parties

7. Appendix B - Report Templates: Templates for regular service level and performance reports