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Retainer For Services Agreement
"I need a German law Retainer For Services Agreement for my IT company to provide ongoing cloud infrastructure maintenance and cybersecurity services to a financial services client, with strict GDPR compliance and service level requirements, starting March 1, 2025."
1. Parties: Identification and details of the contracting parties, including legal form and registration details as required under German law
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement, including 'Services', 'Retainer Fee', and other relevant definitions
4. Scope of Services: Detailed description of the services to be provided under the retainer arrangement
5. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
6. Retainer Fee and Payment Terms: Fee structure, payment schedule, invoicing requirements, and VAT considerations
7. Service Provider's Obligations: Key responsibilities, service standards, and performance requirements
8. Client's Obligations: Client's responsibilities, including provision of information and cooperation
9. Quality Standards: Performance metrics, quality assurance, and reporting requirements
10. Intellectual Property Rights: Ownership and usage rights of any IP created during service provision
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnification: Limitation of liability and indemnification provisions compliant with German law
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Governing Law and Jurisdiction: Confirmation of German law application and jurisdiction
16. General Provisions: Standard clauses including severability, entire agreement, and amendments
1. Non-Competition: Restrictions on competitive activities, if relevant to the business relationship
2. Insurance: Requirements for professional liability or other insurance coverage
3. Service Credits: Credit system for service level failures, typically used in technical service agreements
4. Compliance with Laws: Specific regulatory compliance requirements for regulated industries
5. Personnel Requirements: Qualifications and requirements for staff providing services
6. Audit Rights: Client's rights to audit service provider's performance and records
7. Subcontracting: Terms governing the use of subcontractors
8. Exit Management: Detailed procedures for contract termination and transition of services
1. Schedule 1 - Service Specification: Detailed technical specifications of services to be provided
2. Schedule 2 - Service Levels: Specific performance metrics and service level requirements
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key staff members responsible for service delivery
5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms if applicable
6. Schedule 6 - Response Times and Availability: Specific timeframes for service delivery and availability requirements
7. Appendix A - Contact Details: Contact information for key representatives from both parties
8. Appendix B - Required Documentation: List of documents required for service delivery or reporting
Authors
Services
Retainer Fee
Service Provider
Client
Commencement Date
Term
Service Levels
Deliverables
Key Personnel
Business Day
Confidential Information
Intellectual Property Rights
Personal Data
Data Protection Laws
GDPR
Force Majeure Event
Good Industry Practice
Material Breach
Service Credits
Service Hours
Response Time
Service Location
Specifications
Additional Services
Applicable Laws
Associated Company
Authorized Representative
Change Control Procedure
Client Materials
Contingent Services
Core Hours
Designated Contact
Emergency Maintenance
Fees
Initial Term
Maintenance Window
Planned Maintenance
Quality Standards
Regular Hours
Renewal Period
Reports
Service Level Agreement
Service Provider Systems
Statement of Work
Support Services
Third Party Materials
Working Hours
Definitions
Service Scope
Term and Duration
Payment Terms
Service Provider Obligations
Client Obligations
Service Levels
Quality Standards
Performance Monitoring
Reporting Requirements
Personnel
Confidentiality
Data Protection
Intellectual Property
Liability
Indemnification
Insurance
Force Majeure
Termination
Exit Management
Assignment and Subcontracting
Notices
Amendments
Entire Agreement
Severability
Waiver
Governing Law
Dispute Resolution
Anti-Corruption
Competition
Compliance with Laws
Audit Rights
Business Continuity
Change Control
Relationship of Parties
Third Party Rights
Non-Solicitation
Publicity
Records and Documentation
Warranties
Professional Services
Legal Services
Information Technology
Management Consulting
Marketing and Advertising
Financial Services
Healthcare Services
Engineering Services
Business Advisory
Creative Services
Technical Consulting
Research and Development
Education and Training
Software Development
Digital Services
Legal
Procurement
Operations
Finance
Compliance
Commercial
Business Development
Contract Management
Vendor Management
Risk Management
Professional Services
Project Management
Account Management
Service Delivery
Legal Counsel
Procurement Manager
Contract Manager
Business Development Director
Chief Financial Officer
Operations Manager
Service Delivery Manager
Account Executive
Project Manager
Compliance Officer
General Counsel
Commercial Director
Chief Operating Officer
Professional Services Director
Vendor Management Specialist
Risk Manager
Business Unit Head
Managing Director
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