Document background
The Customer Agreement serves as the foundational contract for businesses operating in Germany to establish and manage their relationships with customers. This document is essential for any business providing goods or services to customers in the German market, whether through traditional retail, online platforms, or service-based business models. The agreement must comply with stringent German legal requirements, including the Civil Code (BGB), consumer protection laws, and EU regulations such as GDPR. It typically includes comprehensive terms covering service delivery, pricing, customer rights, data protection, and dispute resolution. The Customer Agreement is particularly crucial as German law places significant emphasis on consumer protection and transparency in business-to-consumer relationships, requiring careful attention to mandatory legal provisions and clear presentation of terms.
