MSA Agreement Template for Canada

1. Security Requirements: Specific security protocols and requirements, include when handling sensitive data or systems

2. Compliance with Laws: Specific regulatory compliance requirements, include for heavily regulated industries

3. Business Continuity: Disaster recovery and business continuity requirements, include for critical services

4. Personnel Requirements: Specific requirements for service provider personnel, include when services are delivered on-site or require specific qualifications

5. Change Control: Process for managing changes to services or agreement terms, include for complex service arrangements

6. Transition Services: Requirements for service transition at start and end of agreement, include for complex service arrangements

7. Environmental Requirements: Environmental standards and compliance, include for services with environmental impact

8. Audit Rights: Detailed audit provisions, include when regulatory compliance or financial oversight is critical

1. Schedule A - Service Descriptions: Detailed descriptions of all available services under the MSA

2. Schedule B - Rate Card: Standard rates and pricing for services

3. Schedule C - Service Levels: Detailed service level specifications and measurement criteria

4. Schedule D - Standard Form Statement of Work: Template for individual Statements of Work

5. Schedule E - Security Requirements: Detailed security protocols and standards

6. Schedule F - Data Protection Requirements: Specific data handling and privacy requirements

7. Schedule G - Required Insurance: Detailed insurance requirements and coverage limits

8. Appendix 1 - Key Personnel: List of key personnel assigned to the services

9. Appendix 2 - Approved Subcontractors: List of pre-approved subcontractors

10. Appendix 3 - Technical Requirements: Technical specifications and requirements for service delivery