1. Parties: Identification of the service provider and client, including full legal names and addresses
2. Background: Context of the agreement, relationship between parties, and general purpose of the master agreement
3. Definitions: Comprehensive definitions of technical terms, project-related terminology, and other key concepts used throughout the agreement
4. Scope of Services: General description of software development services covered under the master agreement
5. Statement of Work Process: Procedures for creating, approving, and executing project-specific statements of work
6. Development Methodology: Overview of development approach (e.g., Agile, Waterfall) and related processes
7. Acceptance Testing: Procedures for testing, acceptance criteria, and acceptance/rejection processes
8. Service Provider Obligations: Key responsibilities and commitments of the development team
9. Client Obligations: Client responsibilities, including provision of resources, access, and timely decisions
10. Change Management: Procedures for requesting, evaluating, and implementing changes to scope or requirements
11. Intellectual Property Rights: Ownership and licensing of pre-existing IP and newly developed software
12. Confidentiality: Protection of confidential information and trade secrets
13. Data Protection and Privacy: Obligations regarding personal data handling and privacy compliance
14. Fees and Payment: Payment terms, rate structures, and invoicing procedures
15. Term and Termination: Duration of agreement and termination rights
16. Warranties: Service provider's warranties regarding quality, performance, and compliance
17. Limitation of Liability: Caps on liability and exclusions of certain types of damages
18. Indemnification: Mutual indemnification obligations, including IP infringement
19. Insurance: Required insurance coverage and limits
20. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment
