SOW Outline Template for Australia

1. Service Levels: Used when specific performance metrics need to be measured and maintained

2. Security Requirements: Include when handling sensitive data or accessing client systems

3. Business Continuity: Required for critical services or long-term engagements

4. Transition Services: Include when handover or knowledge transfer is required at project completion

5. Intellectual Property Rights: Used when new IP will be created during the project

6. Location and Travel Requirements: Include when work involves multiple locations or travel

7. Training Requirements: Used when service provider needs to provide training to client staff

8. Warranty Provisions: Include for deliverables requiring specific warranty coverage

1. Schedule A - Detailed Technical Specifications: Technical requirements, architecture diagrams, and detailed specifications

2. Schedule B - Pricing Breakdown: Detailed cost components, rates, and pricing assumptions

3. Schedule C - Project Plan: Detailed project timeline, resource allocation, and dependencies

4. Schedule D - Service Levels and KPIs: Detailed performance metrics and measurement methodology

5. Schedule E - Resource Profile: Detailed roles, responsibilities, and key personnel

6. Appendix 1 - Templates and Forms: Standard forms for status reporting, change requests, and acceptance

7. Appendix 2 - Client Policies: Relevant client policies and procedures to be followed

8. Appendix 3 - Testing and Acceptance Procedures: Detailed testing requirements and acceptance processes