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Energy Bill Template for Australia

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Key Requirements PROMPT example:

Energy Bill Template

"I need an Energy Bill Template for a new green energy retail company launching in March 2025, with capability to display solar feed-in credits and integrate with digital payment platforms like PayPal and Apple Pay."

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Document background
The Energy Bill Template serves as a standardized format for Australian energy retailers to present consumption data, charges, and payment information to their customers. It is designed to comply with the National Energy Retail Rules (NERR), state-specific energy regulations, and the Australian Consumer Law. The template is essential for energy retailers operating in Australia's regulated energy market, providing a consistent structure for billing both residential and small business customers. It includes mandatory elements such as usage details, tariff information, payment options, and required consumer notices, while allowing flexibility for retailer-specific information and branding. This template should be used for all regular billing cycles and must be updated to reflect any regulatory changes or new requirements in the Australian energy retail sector.
Suggested Sections

1. Retailer Information: Legal name, ABN, contact details and business address of the energy retailer

2. Customer Details: Customer's name, supply address, mailing address if different, and account number

3. Bill Details: Bill number, date of issue, billing period, and due date

4. Supply Details: National Meter Identifier (NMI), meter number, and tariff type

5. Usage Summary: Current meter readings, previous meter readings, and total usage for the billing period

6. Charges Breakdown: Itemized list of charges including supply charges, usage rates, and any additional fees

7. Payment Information: Total amount due, payment methods, and payment reference number

8. Payment Assistance: Information about payment plans, hardship programs, and government concessions

9. Dispute Resolution: Information about complaint handling processes and energy ombudsman contact details

Optional Sections

1. Green Energy Details: Information about renewable energy percentage and environmental impact, included when customer has green energy options

2. Demand Charges: For customers on demand tariffs, showing peak demand readings and related charges

3. Solar Feed-in Credits: For customers with solar installations, showing generated energy and feed-in tariff credits

4. Special Promotions: Any current promotional offers or loyalty program information

5. Time-of-Use Breakdown: For customers on time-of-use tariffs, showing usage and charges for peak, off-peak, and shoulder periods

6. Multiple Fuel Summary: Combined summary for customers with both electricity and gas services

Suggested Schedules

1. Usage Graph: Visual representation of historical usage patterns and comparisons

2. Price Fact Sheet: Detailed breakdown of current tariffs and charges

3. Government Rebates: List of available government rebates and eligibility criteria

4. Energy Efficiency Tips: Customized energy saving recommendations based on usage patterns

5. Meter Reading Schedule: Upcoming scheduled meter reading dates

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Account Holder
Billing Cycle
Billing Period
Connection Point
Controlled Load
Customer
Distributor
Due Date
Energy
Energy Charges
Feed-in Tariff
Fixed Charge
GST
Kilowatt Hour (kWh)
Maximum Demand
Meter
Meter Reading
National Meter Identifier (NMI)
Network Charges
Off-Peak Period
Pay-By Date
Peak Period
Quarterly Bill
Reading Type
Retailer
Shoulder Period
Solar Credits
Standing Offer
Supply Address
Supply Charge
Tariff
Time of Use
Total Amount Due
Usage Charges
Usage Period
Variable Charge
Relevant Industries

Energy Retail

Utilities

Power Generation

Renewable Energy

Gas Supply

Electricity Distribution

Consumer Services

Small Business Services

Relevant Teams

Billing Operations

Customer Service

Legal & Compliance

Finance

Revenue Assurance

Regulatory Affairs

Digital Operations

Customer Experience

Information Technology

Energy Trading

Business Analysis

Relevant Roles

Energy Retail Manager

Billing Systems Administrator

Compliance Officer

Customer Service Manager

Legal Counsel

Revenue Assurance Specialist

Energy Trading Manager

Regulatory Affairs Manager

Customer Experience Designer

Finance Manager

Operations Manager

Billing Support Officer

Industries
National Energy Retail Law (NERL): Sets out the national framework for the sale of energy to residential and small business customers, including billing requirements and customer protections
National Energy Retail Rules (NERR): Provides detailed rules for energy retailers, including specific requirements for bill content, payment methods, and dispute resolution processes
Australian Consumer Law (ACL): Provides general consumer protections, including requirements for fair trading practices, pricing transparency, and misleading conduct provisions
Privacy Act 1988: Regulates the handling of personal information by businesses, including requirements for collecting and storing customer data
Competition and Consumer Act 2010: Promotes competition and fair trading while providing consumer protection, including regulations on pricing and market conduct
State-specific Energy Acts: Various state-level legislation that may impose additional requirements on energy retailers operating within specific Australian states
Australian Energy Regulator (AER) Guidelines: Regulatory guidelines specifying requirements for retail pricing, hardship policies, and billing practices
Electricity Industry Acts: State-based legislation governing the operation of electricity retailers and distributors within each jurisdiction
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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