Service And Maintenance Agreement Template for United Arab Emirates

1. Performance Bonds: Required for high-value maintenance contracts or government projects

2. Emergency Services: Additional provisions for emergency maintenance services and response times

3. Intellectual Property Rights: Needed when maintenance involves proprietary systems or software

4. Data Protection: Required when service provider may have access to personal or sensitive data

5. Environmental Compliance: Necessary for services with environmental impact

6. Spare Parts and Materials: Detailed provisions for supply and storage of maintenance materials

7. Subcontracting: Rules and procedures for engaging subcontractors

8. Training and Documentation: Requirements for staff training and maintenance documentation

9. Language Requirements: Specific provisions for bilingual requirements (Arabic/English)

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services

2. Schedule 2 - Service Levels and KPIs: Performance metrics and service level requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees and payment terms

4. Schedule 4 - Maintenance Schedule: Timeline and frequency of routine maintenance activities

5. Schedule 5 - Equipment List: Inventory of equipment covered under the agreement

6. Schedule 6 - Site Access Procedures: Protocols for accessing client premises

7. Schedule 7 - Emergency Contact Details: List of key personnel and emergency contacts

8. Schedule 8 - Required Forms and Reports: Templates for maintenance reports and other documentation

9. Appendix A - Health and Safety Procedures: Detailed safety protocols and requirements

10. Appendix B - Technical Standards: Applicable UAE technical standards and requirements