Maintenance Service Level Agreement Template for United Arab Emirates

The Maintenance Service Level Agreement is essential for organizations requiring professional maintenance services in the UAE. This document is particularly relevant when establishing long-term maintenance relationships that require specific performance standards and measurable service levels. It is designed to comply with UAE Federal Laws, including the Civil Code and Commercial Transactions Law, while addressing local business practices and requirements. The agreement typically covers preventive and corrective maintenance, emergency responses, and regular servicing, making it suitable for various industries from real estate to manufacturing. Organizations use this type of agreement to ensure consistent service quality, define clear responsibilities, and establish accountability in maintenance operations while maintaining compliance with UAE regulatory requirements.

1. Parties: Identification of the service provider and client, including full legal names, addresses, and registration details

2. Background: Context of the agreement and brief description of the maintenance services required

3. Definitions: Detailed definitions of technical terms, service levels, and key concepts used throughout the agreement

4. Scope of Services: Detailed description of maintenance services to be provided, including specific assets or systems covered

5. Service Level Requirements: Specific performance metrics, response times, and service quality standards

6. Term and Renewal: Duration of the agreement, renewal terms, and conditions for extension

7. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures

8. Service Provider Obligations: Detailed responsibilities and commitments of the maintenance service provider

9. Client Obligations: Responsibilities and commitments required from the client

10. Performance Monitoring: Methods and procedures for monitoring and reporting service performance

11. Health and Safety: Safety requirements and compliance with UAE health and safety regulations

12. Warranties and Representations: Guarantees regarding service quality and compliance with standards

13. Liability and Indemnification: Allocation of risks and responsibilities between parties

14. Force Majeure: Provisions for unforeseen circumstances as per UAE law

15. Termination: Conditions and procedures for agreement termination

16. Governing Law and Jurisdiction: Confirmation of UAE law application and dispute resolution procedures