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IT Support Experience Letter

IT Support Experience Letter Template for United Arab Emirates

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Key Requirements PROMPT example:

IT Support Experience Letter

"I need an IT Support Experience Letter for a senior IT support specialist who worked with our cloud infrastructure team from January 2025 to September 2025, highlighting their expertise in AWS and Azure services, as they need this for a visa application to Canada."

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Document background
The IT Support Experience Letter is a vital document in the UAE's professional landscape, required under UAE Federal Law No. 33 of 2021 and regulated by the Ministry of Human Resources and Emiratisation (MOHRE). This document is typically issued upon an employee's request during or after their employment period, serving as official verification of their work history and technical expertise. The letter plays a crucial role in career advancement, job applications, and visa processes, particularly important in the UAE's dynamic IT sector. It must include specific details about the employment duration, responsibilities, and professional conduct, while adhering to local labor laws and documentation requirements. The document's format and content should be carefully structured to ensure its validity for both local and international use, often requiring company stamps and authorized signatures for authentication.
Suggested Sections

1. Company Letterhead and Date: Official company letterhead with logo, complete address, contact details, and current date

2. Reference Number: Unique identifier for the experience letter for record-keeping purposes

3. Letter Title: Clear title stating 'Experience Letter' or 'Service Certificate'

4. Salutation: To Whom It May Concern or specific addressee

5. Employee Information: Full name, employee ID, passport number, and nationality of the employee

6. Employment Period: Precise dates of employment (from-to)

7. Position and Role: Job title(s) held and department

8. Key Responsibilities: Brief overview of main duties and responsibilities in IT support role

9. Conduct Statement: Statement about employee's conduct and performance

10. Authorization: Signature block with name, title of authorized signatory, and company stamp

Optional Sections

1. Salary Information: Include only if specifically requested by employee or required by the intended recipient

2. Project Highlights: Notable projects or achievements, if relevant to the employee's future prospects

3. Technical Skills: Specific IT skills and certifications, if relevant to future employment

4. Reason for Separation: Include only if mutually agreed and positive

5. Recommendation Statement: Personal recommendation if company policy allows and manager agrees

Suggested Schedules

1. Detailed Role Description: Comprehensive list of responsibilities and duties performed (if requested)

2. Project List: Detailed list of major projects worked on during employment period

3. Technical Certifications: Copies or list of relevant technical certifications obtained during employment

4. Performance Highlights: Summary of key performance indicators and achievements (if applicable)

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant Industries

Information Technology

Banking and Financial Services

Healthcare

Education

Retail

Manufacturing

Government and Public Sector

Telecommunications

Professional Services

E-commerce

Media and Entertainment

Transportation and Logistics

Relevant Teams

Information Technology

Technical Support

Service Desk

Infrastructure Support

IT Operations

Systems Administration

Network Operations

End User Computing

IT Service Management

Technical Operations

Relevant Roles

IT Support Specialist

Technical Support Engineer

Help Desk Analyst

Desktop Support Technician

IT Support Engineer

Systems Support Specialist

Network Support Engineer

Application Support Analyst

IT Service Desk Engineer

Technical Support Coordinator

Field Service Technician

End User Support Specialist

Industries
UAE Federal Law No. 33 of 2021 (UAE Labor Law): The primary employment law that governs employment relationships and documentation requirements for employment certificates and experience letters in the UAE.
UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions: Relevant for IT support roles as it governs electronic transactions and digital signatures, which may be pertinent when issuing digital versions of experience letters.
UAE Federal Law No. 45 of 2021 on Personal Data Protection: Important because IT support roles often involve access to sensitive data, and the experience letter must be careful not to disclose confidential information while describing duties.
DIFC Law No. 2 of 2019 (Data Protection Law): Applicable if the company operates in the Dubai International Financial Centre, governing how personal data should be handled in employment documentation.
Ministry of Human Resources and Emiratisation (MOHRE) Regulations: Ministerial resolutions and guidelines that specify the format and content requirements for employment documentation, including experience certificates.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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