All Templates
Maintain software
🧰 Software maintenance agreement
Software Maintenance Contract (Pro-Supplier)
Software Maintenance Contract (Pro-Supplier)
Publisher one
Genie AIJurisdiction
England and WalesCost
Free to useContract party
Relevant sectors
Type of legal document
🧰 Software maintenance agreementBusiness activity
Maintain softwareA software maintenance agreement is a contract between a software vendor and a customer that sets forth the terms and conditions of the vendor's provision of maintenance and support services to the customer. The agreement covers the scope of services to be provided, the schedule of services, the terms of payment, and other important details.
The Software Maintenance Contract (Pro-Supplier) under UK law is a legally binding document that sets out the terms and conditions between a software supplier or vendor and their client or customer regarding the maintenance and support of software products. This contract establishes a formal agreement governing the ongoing provision of software maintenance services and aims to protect both parties' interests.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
The template covers various essential elements, including:
1. Parties involved: Clearly identifies the supplier and client, including their legal names, addresses, and contact details.
2. Scope of services: Defines the precise nature and extent of software maintenance to be provided, outlining the applications, modules, or specific software products covered by the contract.
3. Service levels and response times: Clearly specifies the level of services to be rendered, such as bug fixes, updates, patches, support channels, and expected response times for addressing software issues.
4. Term and termination: Defines the contract's duration, start and end dates, renewal options, and provisions for terminating the agreement, including breach of contract, non-payment, or other valid reasons.
5. Payment and fees: Outlines the payment terms, including cost, frequency, and method of payment for the software maintenance services. It may also include provisions for any additional charges, such as travel expenses or specific customization requests.
6. Intellectual property: Addresses the ownership and intellectual property rights associated with the software product, ensuring that the supplier retains their rights while granting the client a license to use the software during the contract term.
7. Confidentiality: Includes provisions to protect the confidentiality of the software's proprietary information, ensuring that both parties maintain strict confidentiality and restrict access to sensitive data.
8. Liability and warranty: Sets out the limitations of liability for each party, clarifying that the supplier won't be responsible for any damages caused by the software or loss of data, excluding situations of gross negligence or willful misconduct.
9. Dispute resolution: Establishes mechanisms for resolving disputes, such as negotiation, mediation, or arbitration, before resorting to litigation.
10. Governing law and jurisdiction: States that the contract is governed by UK law and specifies the jurisdiction for any legal proceedings or disputes arising from the agreement.
It is essential for both the software supplier and the client to review, understand, and customize the template to accurately reflect their specific needs and requirements. Consulting with legal professionals is recommended to ensure compliance with UK laws and to address any unique circumstances.
How it works
PRODUCT HUNT
#1 Product of the Day
Try using Genie's Free AI Legal Assistant
Generate quality, formatted contracts with AI
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
Let our Legal AI make edits for you
Ask Genie to edit your document in the same way you’d ask a paralegal. Genie makes track changes, and explains its thinking just like a junior lawyer would.
AI review
Can’t find the right template? Create the bespoke agreement in minutes by conversing with our AI and tailoring to your needs
See Genie AI in action
Book your personalised demo now
Schedule a live, interactive demo with a Genie expert
Understand the most valuable features of Genie based on your workflow
Find out exactly how your business will benefit, from hours saved to faster revenue
Similar legal templates
Letter From Controller To Acknowledge Receiving A Data Subject Request (Gdpr And Dpa)
The legal template titled "Letter From Controller To Acknowledge Receiving A Data Subject Request (GDPR And DPA)" under UK law is a formal documentation used by data controllers to acknowledge the receipt of a data subject request in compliance with the General Data Protection Regulation (GDPR) and Data Protection Act (DPA) in the United Kingdom.
This template is typically utilized by organizations that collect and process personal data to maintain transparency and adhere to legal obligations concerning data protection and privacy rights. Upon receiving a data subject request, which can include requests for data access, rectification, erasure, restriction, and objection, the controller will use this template to provide a written acknowledgment to the data subject.
The letter serves multiple purposes. Firstly, it functions as a confirmation to the data subject that their request has been received and will be duly addressed. This acknowledgment assures the data subject that their rights are being acknowledged and respected. Secondly, it outlines the steps that the controller will undertake to comply with the request, including any necessary verification procedures and timelines.
Moreover, the letter reaffirms the controller's commitment to data protection principles outlined in the GDPR and DPA. It clarifies the data subject's rights and provides relevant contact information should any further communication be necessary. Additionally, the letter may also include a disclaimer to protect the controller from any accidental or intentional disclosure of sensitive information during the request process.
Overall, this legal template aims to formalize the appropriate acknowledgment and response to data subject requests, ensuring compliance with the GDPR and DPA while maintaining transparency and accountability in data handling practices under UK law.
This template is typically utilized by organizations that collect and process personal data to maintain transparency and adhere to legal obligations concerning data protection and privacy rights. Upon receiving a data subject request, which can include requests for data access, rectification, erasure, restriction, and objection, the controller will use this template to provide a written acknowledgment to the data subject.
The letter serves multiple purposes. Firstly, it functions as a confirmation to the data subject that their request has been received and will be duly addressed. This acknowledgment assures the data subject that their rights are being acknowledged and respected. Secondly, it outlines the steps that the controller will undertake to comply with the request, including any necessary verification procedures and timelines.
Moreover, the letter reaffirms the controller's commitment to data protection principles outlined in the GDPR and DPA. It clarifies the data subject's rights and provides relevant contact information should any further communication be necessary. Additionally, the letter may also include a disclaimer to protect the controller from any accidental or intentional disclosure of sensitive information during the request process.
Overall, this legal template aims to formalize the appropriate acknowledgment and response to data subject requests, ensuring compliance with the GDPR and DPA while maintaining transparency and accountability in data handling practices under UK law.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
9
RATINGS
4
DISCUSSIONS
0
Checklist For Legal Due Diligence Information Request On Data Protection
This legal template is a comprehensive checklist designed to assist in conducting a thorough and effective due diligence analysis concerning data protection obligations under UK law. The template aims to guide legal professionals or organizations in their investigation process when evaluating the data protection compliance of potential business partners, M&A targets, or any other entities that handle personal data.
The checklist covers a range of crucial aspects and information relevant to data protection, ensuring that no critical points are overlooked during the due diligence process. It outlines the essential data protection requirements and regulations established by the UK legal framework, including the General Data Protection Regulation (GDPR) and specific UK data protection laws.
The template covers various key areas related to data protection, such as data security measures, data handling processes, consent mechanisms, data subject rights and requests, data retention policies, international data transfers, third-party data processors, data breach incident response plans, and regulatory compliance.
By utilizing this template, legal professionals can systematically gather all necessary information and documentation from the relevant parties involved, allowing them to assess the level of compliance and potential risks associated with data protection. Additionally, the template helps ensure consistency and thoroughness in the due diligence process, enabling the identification of any gaps, deficiencies, or legal non-compliance related to data protection obligations under UK law.
Overall, this legal template aims to streamline the legal due diligence process specific to data protection, providing a comprehensive framework to evaluate compliance with UK data protection laws and regulations. It serves as a valuable tool to ensure that potential legal risks and liabilities concerning data protection are identified and adequately addressed before entering into any business relationships or transactions.
The checklist covers a range of crucial aspects and information relevant to data protection, ensuring that no critical points are overlooked during the due diligence process. It outlines the essential data protection requirements and regulations established by the UK legal framework, including the General Data Protection Regulation (GDPR) and specific UK data protection laws.
The template covers various key areas related to data protection, such as data security measures, data handling processes, consent mechanisms, data subject rights and requests, data retention policies, international data transfers, third-party data processors, data breach incident response plans, and regulatory compliance.
By utilizing this template, legal professionals can systematically gather all necessary information and documentation from the relevant parties involved, allowing them to assess the level of compliance and potential risks associated with data protection. Additionally, the template helps ensure consistency and thoroughness in the due diligence process, enabling the identification of any gaps, deficiencies, or legal non-compliance related to data protection obligations under UK law.
Overall, this legal template aims to streamline the legal due diligence process specific to data protection, providing a comprehensive framework to evaluate compliance with UK data protection laws and regulations. It serves as a valuable tool to ensure that potential legal risks and liabilities concerning data protection are identified and adequately addressed before entering into any business relationships or transactions.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
5
RATINGS
2
DISCUSSIONS
0
Simple Board Meeting Minutes To Approve Transfer Of Shares
This legal template is designed to document the board meeting minutes specifically for approving the transfer of shares under UK law. Share transfers typically involve the movement of ownership from one shareholder to another, whether it be fully or partially. The template aims to record the proceedings and decisions taken during the board meeting, ensuring compliance with UK legal requirements and company regulations. It assists in providing a clear and formal record of the board's deliberations and resolutions related to the approval of share transfers. The template may encompass various details, such as the date, time, and location of the meeting, attendance of board members, a summary of discussions, specific resolutions proposed and adopted, and any relevant attachments or supporting documents. Overall, this template serves as a reliable tool for board secretaries and company officials to accurately report the approval process for share transfers in accordance with UK legal obligations.
Read More
Publisher
Genie AIJurisdiction
England and WalesTEMPLATE
USED BY
8
RATINGS
3
DISCUSSIONS
1
