Customer Experience Contract
Publisher one
Genie AISource file
Customer Experience Contract.docxJurisdiction
England and WalesCost
Free to useContract party
Relevant sectors
Type of legal document
✍️ Contractors agreementBusiness activity
Hire a contractorA contractors agreement is a binding legal contract between a contractor and their client that outlines the terms of the working relationship, including the scope of work, compensation, and confidentiality. The agreement protects both parties by clearly defining the expectations and responsibilities of each, and can help avoid disputes down the road.
This Customer Experience contract template is designed for a commercial CX organisation (or an individual customer experience) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of CX and CX-related services to be completed by the customer experience on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the CX firm or individual customer experience on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).
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