Managed IT Services Proposal Template for South Africa

1. Business Continuity and Disaster Recovery: Detailed procedures for ensuring business continuity and disaster recovery, recommended for clients requiring high availability

2. Cloud Services Integration: Specific section for cloud-based services and integration, relevant when cloud solutions are part of the offering

3. Custom Development Services: Details of any custom development or integration services, included when bespoke solutions are required

4. Training and Knowledge Transfer: Outline of training programs and knowledge transfer processes, important for clients requiring significant staff training

5. Transition Out Services: Procedures for service termination and transition to another provider, recommended for large-scale service agreements

6. Innovation and Continuous Improvement: Framework for ongoing service improvement and technology innovation, valuable for long-term partnerships

7. Environmental Sustainability: Green IT initiatives and environmental considerations, relevant for environmentally conscious clients

1. Schedule A - Detailed Service Descriptions: Comprehensive technical specifications of each service offering

2. Schedule B - Service Level Agreement Details: Detailed metrics, measurement methods, and penalties/rewards for service levels

3. Schedule C - Pricing Schedule: Detailed breakdown of costs, including optional services and volume-based pricing

4. Schedule D - Technical Requirements: Specific technical requirements, including hardware, software, and network specifications

5. Schedule E - Implementation Plan: Detailed project plan for service implementation and transition

6. Schedule F - Security Policies and Procedures: Detailed security protocols, compliance requirements, and incident response procedures

7. Appendix 1 - Service Provider Team Structure: Organizational chart and key personnel profiles

8. Appendix 2 - Reference Cases: Relevant case studies and client references

9. Appendix 3 - Technical Architecture Diagrams: Detailed technical architecture and network diagrams

10. Appendix 4 - Compliance Certificates: Copies of relevant certifications and compliance documentation