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Operational Resilience Policy
"I need an Operational Resilience Policy for a Malaysian financial institution that must comply with Bank Negara Malaysia's latest RMiT guidelines, with specific focus on cybersecurity and third-party risk management, to be implemented by March 2025."
1. Purpose and Scope: Defines the objective of the policy and its application scope within the organization
2. Policy Statement: High-level statement of the organization's commitment to operational resilience
3. Definitions: Key terms and concepts used throughout the policy
4. Governance Framework: Roles, responsibilities, and accountability structure for operational resilience
5. Risk Assessment and Management: Framework for identifying, assessing, and managing operational resilience risks
6. Important Business Services: Identification and mapping of critical business services and operations
7. Impact Tolerances: Definition of maximum tolerable levels of disruption for important business services
8. Third-Party Risk Management: Guidelines for managing operational resilience risks related to third-party service providers
9. Technology and Cyber Resilience: Requirements for maintaining technological and cybersecurity resilience
10. Data Management and Protection: Standards for data governance, protection, and recovery
11. Business Continuity Management: Framework for ensuring business continuity during disruptions
12. Incident Management and Response: Procedures for managing and responding to operational incidents
13. Testing and Assurance: Requirements for testing and validating operational resilience measures
14. Reporting and Communication: Protocols for internal and external communication during incidents
15. Policy Review and Updates: Frequency and process for reviewing and updating the policy
1. Change Management: Procedures for managing changes that could impact operational resilience - include for organizations with complex change management needs
2. Cloud Services Management: Specific guidelines for managing cloud-based services and ensuring their resilience - include if organization uses cloud services extensively
3. Remote Working Resilience: Guidelines for ensuring operational resilience in remote working scenarios - include if organization has significant remote operations
4. Regional Operations: Specific requirements for different geographical locations - include for organizations with multiple regional operations
5. Industry-Specific Requirements: Additional requirements specific to certain industries - include based on industry sector
6. Environmental Resilience: Guidelines for managing environmental and climate-related operational risks - include if environmentally sensitive operations
1. Appendix A: Risk Assessment Matrix: Template and guidance for conducting operational resilience risk assessments
2. Appendix B: Impact Tolerance Metrics: Detailed metrics and thresholds for measuring impact tolerances
3. Appendix C: Incident Response Templates: Standard templates for incident reporting and response
4. Appendix D: Testing Schedule: Annual schedule for testing various aspects of operational resilience
5. Appendix E: Key Contacts and Escalation Matrix: List of key personnel and escalation procedures for different types of incidents
6. Appendix F: Business Impact Analysis Template: Template for conducting business impact analysis
7. Appendix G: Third-Party Assessment Checklist: Checklist for assessing third-party service providers' operational resilience
8. Appendix H: Technology Recovery Procedures: Detailed procedures for technology systems recovery
Authors
Critical Business Services
Impact Tolerance
Business Continuity
Disruption Event
Recovery Time Objective
Recovery Point Objective
Risk Appetite
Third Party Provider
Incident Response
Technology Infrastructure
Cybersecurity
Data Protection
Control Measures
Vulnerability Assessment
Business Impact Analysis
Crisis Management
Information Asset
Material Outsourcing
Operational Risk
Resilience Testing
Senior Management
Board of Directors
Risk Management Framework
Internal Controls
Service Level Agreement
Critical Data
Disaster Recovery
Technology Risk
Change Management
Incident Management
Key Performance Indicator
Risk Assessment
Regulatory Requirements
Contingency Plan
Data Governance
Security Breach
System Availability
Testing Environment
Risk Mitigation
Risk Management
Business Continuity
Technology Infrastructure
Cybersecurity
Data Protection
Third Party Management
Incident Response
Testing and Assurance
Change Management
Compliance
Reporting Requirements
Training and Awareness
Documentation
Performance Monitoring
Impact Assessment
Emergency Response
Communication Protocols
Asset Management
Access Control
Audit and Review
Disaster Recovery
Resource Management
Escalation Procedures
Service Level Requirements
Risk Assessment
Confidentiality
Record Keeping
Employee Responsibilities
Management Review
Banking and Financial Services
Insurance
Technology and Telecommunications
Healthcare
Manufacturing
Energy and Utilities
Transportation and Logistics
Retail and E-commerce
Government and Public Sector
Professional Services
Risk Management
Information Technology
Operations
Compliance
Internal Audit
Information Security
Business Continuity
Legal
Human Resources
Vendor Management
Data Protection
Project Management Office
Corporate Communications
Quality Assurance
Technology Infrastructure
Chief Executive Officer
Chief Risk Officer
Chief Information Officer
Chief Operations Officer
Chief Technology Officer
Head of Compliance
Risk Manager
Business Continuity Manager
Information Security Manager
Operations Manager
IT Security Manager
Compliance Officer
Internal Auditor
Data Protection Officer
Technology Risk Manager
Operational Risk Manager
Business Unit Heads
Project Manager
Vendor Management Officer
Find the exact document you need
Credit Risk Audit Program
A Malaysian-compliant framework for conducting systematic credit risk audits in financial institutions under Bank Negara Malaysia's regulatory requirements.
Operational Resilience Policy
A Malaysian-compliant internal policy document establishing operational resilience framework and guidelines, aligned with Bank Negara Malaysia's requirements and industry best practices.
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