Operational Resilience Policy Template for Malaysia

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Key Requirements PROMPT example:

Operational Resilience Policy

"I need an Operational Resilience Policy for a Malaysian financial institution that must comply with Bank Negara Malaysia's latest RMiT guidelines, with specific focus on cybersecurity and third-party risk management, to be implemented by March 2025."

Document background
The Operational Resilience Policy is developed in response to increasing regulatory focus on organizational resilience and the growing complexity of operational risks in the Malaysian business environment. This document becomes necessary when organizations need to establish a structured approach to maintaining critical operations during disruptions, comply with regulatory requirements, and ensure sustainable business operations. The policy incorporates requirements from Bank Negara Malaysia's guidelines, particularly RMiT and Business Continuity Management frameworks, while addressing modern challenges such as cybersecurity threats, third-party risks, and technology dependencies. It serves as a comprehensive guide for organizations to build, maintain, and demonstrate operational resilience capabilities, providing clear governance structures, risk management frameworks, and implementation guidelines tailored to the Malaysian regulatory context.
Suggested Sections

1. Purpose and Scope: Defines the objective of the policy and its application scope within the organization

2. Policy Statement: High-level statement of the organization's commitment to operational resilience

3. Definitions: Key terms and concepts used throughout the policy

4. Governance Framework: Roles, responsibilities, and accountability structure for operational resilience

5. Risk Assessment and Management: Framework for identifying, assessing, and managing operational resilience risks

6. Important Business Services: Identification and mapping of critical business services and operations

7. Impact Tolerances: Definition of maximum tolerable levels of disruption for important business services

8. Third-Party Risk Management: Guidelines for managing operational resilience risks related to third-party service providers

9. Technology and Cyber Resilience: Requirements for maintaining technological and cybersecurity resilience

10. Data Management and Protection: Standards for data governance, protection, and recovery

11. Business Continuity Management: Framework for ensuring business continuity during disruptions

12. Incident Management and Response: Procedures for managing and responding to operational incidents

13. Testing and Assurance: Requirements for testing and validating operational resilience measures

14. Reporting and Communication: Protocols for internal and external communication during incidents

15. Policy Review and Updates: Frequency and process for reviewing and updating the policy

Optional Sections

1. Change Management: Procedures for managing changes that could impact operational resilience - include for organizations with complex change management needs

2. Cloud Services Management: Specific guidelines for managing cloud-based services and ensuring their resilience - include if organization uses cloud services extensively

3. Remote Working Resilience: Guidelines for ensuring operational resilience in remote working scenarios - include if organization has significant remote operations

4. Regional Operations: Specific requirements for different geographical locations - include for organizations with multiple regional operations

5. Industry-Specific Requirements: Additional requirements specific to certain industries - include based on industry sector

6. Environmental Resilience: Guidelines for managing environmental and climate-related operational risks - include if environmentally sensitive operations

Suggested Schedules

1. Appendix A: Risk Assessment Matrix: Template and guidance for conducting operational resilience risk assessments

2. Appendix B: Impact Tolerance Metrics: Detailed metrics and thresholds for measuring impact tolerances

3. Appendix C: Incident Response Templates: Standard templates for incident reporting and response

4. Appendix D: Testing Schedule: Annual schedule for testing various aspects of operational resilience

5. Appendix E: Key Contacts and Escalation Matrix: List of key personnel and escalation procedures for different types of incidents

6. Appendix F: Business Impact Analysis Template: Template for conducting business impact analysis

7. Appendix G: Third-Party Assessment Checklist: Checklist for assessing third-party service providers' operational resilience

8. Appendix H: Technology Recovery Procedures: Detailed procedures for technology systems recovery

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Banking and Financial Services

Insurance

Technology and Telecommunications

Healthcare

Manufacturing

Energy and Utilities

Transportation and Logistics

Retail and E-commerce

Government and Public Sector

Professional Services

Relevant Teams

Risk Management

Information Technology

Operations

Compliance

Internal Audit

Information Security

Business Continuity

Legal

Human Resources

Vendor Management

Data Protection

Project Management Office

Corporate Communications

Quality Assurance

Technology Infrastructure

Relevant Roles

Chief Executive Officer

Chief Risk Officer

Chief Information Officer

Chief Operations Officer

Chief Technology Officer

Head of Compliance

Risk Manager

Business Continuity Manager

Information Security Manager

Operations Manager

IT Security Manager

Compliance Officer

Internal Auditor

Data Protection Officer

Technology Risk Manager

Operational Risk Manager

Business Unit Heads

Project Manager

Vendor Management Officer

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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