All Countries
Commercial
Managed Hosting Agreement

Managed Hosting Agreement Template for India

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Managed Hosting Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Managed Hosting Agreement

"I need a Managed Hosting Agreement for my fintech startup based in Mumbai, with specific provisions for handling sensitive financial data and ensuring 99.99% uptime, compliant with RBI guidelines and planning to go live by March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Managed Hosting Agreement is essential for businesses seeking to outsource their IT infrastructure management and hosting requirements to specialized service providers in India. This agreement is particularly relevant in the context of increasing digitalization and the need for reliable, secure hosting solutions that comply with Indian regulatory requirements. The document covers crucial aspects such as service specifications, performance metrics, data security measures, and compliance with the Information Technology Act, 2000 and associated regulations. It is designed to protect both service providers and customers by clearly defining responsibilities, service levels, and liability limitations while ensuring alignment with Indian legal requirements for data protection and cybersecurity. This agreement is typically used when organizations need professional management of their hosting infrastructure, whether for websites, applications, or other digital assets, and require formal documentation of the service arrangement.
Suggested Sections

1. Parties: Identification of the service provider and customer, including registered addresses and company details

2. Background: Context of the agreement and brief description of the hosting services to be provided

3. Definitions: Detailed definitions of technical terms, service-related concepts, and other key terms used in the agreement

4. Services: Detailed description of the managed hosting services, including scope and exclusions

5. Service Provider Obligations: Core obligations of the hosting provider, including service delivery, maintenance, and support

6. Customer Obligations: Customer responsibilities, including access provision, content regulations, and payment obligations

7. Service Levels: Performance standards, availability commitments, and response times

8. Charges and Payment: Pricing, payment terms, invoicing, and late payment consequences

9. Data Protection and Security: Compliance with IT Act requirements, data security measures, and privacy protections

10. Intellectual Property Rights: Ownership and licensing of IP, including customer content and provider systems

11. Confidentiality: Protection of confidential information and trade secrets

12. Liability and Indemnities: Limitation of liability, indemnification obligations, and risk allocation

13. Term and Termination: Contract duration, renewal terms, and termination rights

14. Force Majeure: Events excusing performance and related procedures

15. Governing Law and Jurisdiction: Indian law governance and dispute resolution procedures

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Disaster Recovery: Detailed disaster recovery and business continuity provisions - include for enterprise clients or critical systems

2. Change Control: Formal procedures for managing changes to services or specifications - recommended for complex hosting arrangements

3. Migration Services: Provisions for initial migration of customer systems - include when onboarding existing systems

4. Multi-location Services: Specific provisions for services delivered across multiple data centers - include for distributed hosting arrangements

5. Third-Party Services: Integration with third-party services and related terms - include when third-party services are part of the solution

6. Environmental Standards: Green hosting and environmental commitments - include for environmentally conscious clients

7. Security Audits: Regular security audit requirements and procedures - recommended for financial or healthcare clients

8. Exit Management: Detailed exit and transition provisions - important for complex hosting arrangements

Suggested Schedules

1. Service Description: Detailed technical specifications of hosting services and infrastructure

2. Service Levels: Detailed SLA metrics, measurement methods, and service credits

3. Charges: Detailed pricing structure, including variable charges and calculation methods

4. Security Requirements: Specific security standards, protocols, and compliance requirements

5. Technical Requirements: Customer system requirements and technical specifications

6. Support Services: Details of support levels, processes, and escalation procedures

7. Acceptable Use Policy: Rules and restrictions for use of hosting services

8. Data Processing Agreement: Specific terms for processing personal data under applicable laws

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Authorized Users
Business Day
Charges
Confidential Information
Customer Data
Customer Equipment
Data Center
Data Protection Laws
Disaster Recovery Plan
Documentation
Emergency Maintenance
Force Majeure Event
Good Industry Practice
Hosted Environment
Hosting Infrastructure
Incident
Initial Term
Intellectual Property Rights
IT Act
Maintenance Window
Malicious Code
Managed Services
Migration Services
Personal Data
Planned Maintenance
Platform
Recovery Point Objective
Recovery Time Objective
Renewal Term
Response Time
Security Policy
Sensitive Personal Data
Service Credits
Service Hours
Service Levels
Service Provider Equipment
Service Provider Software
Services
Scheduled Downtime
Software
Specifications
Support Services
System
Term
Third Party Software
Unscheduled Downtime
Update
Upgrade
User Documentation
Virus
Clauses
Services
Service Levels
Data Protection
Data Security
Confidentiality
Intellectual Property
Payment
Liability
Indemnification
Force Majeure
Term and Termination
Change Control
Dispute Resolution
Governing Law
Assignment
Subcontracting
Warranties
Insurance
Audit Rights
Disaster Recovery
Business Continuity
Compliance with Laws
Notice
Support Services
Maintenance
Service Credits
Access Rights
Customer Obligations
Provider Obligations
Security Requirements
Performance Monitoring
Exit Management
Migration
Third Party Rights
Entire Agreement
Severability
Variation
Waiver
Anti-corruption
Data Backup
System Availability
Relevant Industries

Information Technology

E-commerce

Financial Services

Healthcare

Education

Manufacturing

Retail

Media and Entertainment

Professional Services

Telecommunications

Government and Public Sector

Insurance

Logistics and Supply Chain

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Operations

Compliance

Risk Management

Infrastructure

Service Delivery

Vendor Management

Technical Support

Finance

Relevant Roles

Chief Technology Officer

IT Director

Infrastructure Manager

Legal Counsel

Procurement Manager

Information Security Officer

Operations Director

Technical Project Manager

Compliance Officer

Contract Manager

Data Protection Officer

IT Service Delivery Manager

Systems Administrator

Cloud Solutions Architect

Vendor Management Specialist

Industries
Information Technology Act, 2000 (IT Act): Primary legislation governing electronic commerce and data protection in India, including rules for intermediaries and service providers
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021: Specific guidelines for intermediaries including hosting providers, covering due diligence requirements and operational obligations
Indian Contract Act, 1872: Fundamental law governing formation and enforcement of contracts in India, essential for the agreement's basic structure and validity
Consumer Protection Act, 2019: Protects consumer interests and rights, including digital services and electronic service providers
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: Specifies requirements for handling sensitive personal data and implementing security practices
Foreign Exchange Management Act, 1999 (FEMA): Regulates foreign exchange transactions and cross-border service provisions
Information Technology (The Indian Computer Emergency Response Team and Manner of Performing Functions and Duties) Rules, 2013: Establishes cybersecurity incident reporting requirements and security practices
Personal Data Protection Bill (Draft): Upcoming comprehensive data protection framework that will impact data hosting and processing activities
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Management Services Organization Agreement

An Indian law-governed agreement establishing terms for management services provision between a specialized service organization and client, including service scope, standards, and compliance requirements.

find out more

Management And Administrative Services Agreement

An Indian law-governed agreement establishing terms for management and administrative services provision between service provider and client.

find out more

Managed Services Master Service Agreement

An Indian law-governed master agreement establishing terms and conditions for managed services delivery between service provider and customer.

find out more

Managed Print Services Contract

An Indian law-governed contract for the provision and management of comprehensive print services, including equipment, maintenance, and support.

find out more

Managed Network Services Agreement

An Indian law-governed agreement for managed network services provision, outlining service delivery, maintenance, and compliance requirements.

find out more

Managed Hosting Agreement

An Indian law-governed agreement establishing terms for managed hosting services, including infrastructure maintenance, technical support, and compliance with Indian IT regulations.

find out more

Managed Service Provider Agreement

An Indian law-governed agreement outlining terms for managed IT and operational services delivery between an MSP and client organization.

find out more

Cloud Managed Services Agreement

An Indian law-governed agreement for cloud-based services and their management, incorporating local IT and data protection requirements.

find out more

Business Management Consulting Agreement

An Indian law-governed agreement establishing terms and conditions between business consultants and clients for professional consulting services.

find out more

Facilities Management Agreement

An Indian law-governed agreement between a facility owner and management service provider, outlining facility management services, standards, and obligations.

find out more

Management Fee Agreement

An Indian law-governed agreement establishing terms for management services provision and associated fees between two entities.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.