Complaint Letter To Sales Manager Template for India

The Complaint Letter To Sales Manager is a crucial document used when a customer needs to escalate product or service-related issues within a company's hierarchy in India. This formal communication tool is particularly important in the Indian business context, where it serves as both a record of the grievance and a potential prerequisite for further legal action under the Consumer Protection Act, 2019. The letter should be used when initial attempts to resolve issues through customer service channels have been unsuccessful, or when the nature of the complaint requires immediate attention from higher management. The document typically includes purchase details, complaint description, previous communication attempts, and specific resolution requests, all structured within the framework of Indian consumer protection laws and business practices. It's essential that the letter maintains a professional tone while clearly stating the grievance and desired outcome, as it may later serve as evidence in consumer forums or legal proceedings.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Date and Reference: Current date and any relevant reference numbers (order number, invoice number, etc.)

3. Recipient's Details: Sales Manager's name, designation, company name, and address

4. Subject Line: Clear, specific subject indicating the nature of the complaint

5. Introduction: Brief introduction identifying yourself and your relationship with the company

6. Product/Service Details: Specific details about the product or service, including purchase date, model, etc.

7. Complaint Description: Clear and factual description of the issue or problem

8. Impact Statement: Explanation of how the issue has affected you

9. Action Requested: Specific resolution or remedy you are seeking

10. Closing Statement: Professional closing with expected timeframe for response