Document background
The Expected SLA is a critical document used to establish and maintain clear service standards and accountability in business relationships under Hong Kong law. This document is typically employed when organizations need to formalize service delivery requirements, performance metrics, and consequences for service failures. It becomes particularly relevant in scenarios involving ongoing service relationships, outsourcing arrangements, or technology services where measurable performance standards are essential. The Expected SLA incorporates Hong Kong's legal requirements and business practices, ensuring compliance with local contract law principles and relevant ordinances. It serves as a foundational agreement that protects both service providers and recipients by clearly defining expectations, responsibilities, and remedies for service level breaches.
