Define: Service Degradation

How is Service Degradation defined in a legal contract?

• Service Degradation means an instance where the offered service does not function as intended, but this does not result in the service being completely unusable. This could include issues such as failure to meet service level agreement (SLA) targets for latency, jitter, or packet loss. Seen in 7 SEC filings
• Service Degradation means the specific service performs at a lower standard than usual, but not to the point of being completely unavailable. This could manifest as slow data transmission, for example. Seen in 1 SEC filing
• Service Degradation means a negative impact on the service provider's ability to deliver services at the agreed level, compared to their usual standard of service. Seen in 1 SEC filing
• Service Degradation means the underperformance of the international private service, but not to the extent of it being completely unavailable. This could be characterized by slow data transmission. Seen in 1 SEC filing
• Service Degradation means any decline in the availability or performance of the service that does not make the service completely unusable or significantly affect the operation of the service. Seen in 1 SEC filing
• Service Degradation means a period during which the services are available, but do not perform as defined. This could occur outside of scheduled downtimes. Seen in 1 SEC filing

Note: The Genie AI Legal Assistant pulled this data out of the SEC EDGAR Database of 500,000 records from the past 22 years of filings. We regularly update this page as new filings and definitions come in.

Search EDGAR for 'Definitions of service degradation' yourself to verify these results. We are always keen to point people to source documents.

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Which definition should you use?

🤔 Our AI Legal Assistant has combined and improved the above descriptions to create market-standard 'Genie definitions' below, with guidance on which documents and which industry to use for each.

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Genie Definition 1

Service Degradation means a decline in the quality or performance of a service without it becoming completely unavailable.

Relevant Contract Types

• Service Level Agreements (SLA)
• Telecommunications Services Contract
• Managed Services Contract
• Cloud Services Agreement
• Software As A Service (SaaS) Agreement
• Internet Service Provider (ISP) Agreement

Relevant Circumstances

• Disputes arising from unsatisfactory service performance or delivery
• Investigation into the quality of service provided over a specific time period
• Consideration for contract renewal or termination

Relevant Sectors

• Information Technology (IT)
• Telecommunications
• Managed Services
• Cloud Computing
• Software Development

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Genie Definition 2

Service Degradation means available services perform below their standard or agreed level of operation.

Relevant Contract Types

• Consulting Services Agreement
• Professional Services Agreement
• Maintenance Services Agreement
• Property Management Agreement

Relevant Circumstances

• Circumstances where the provided services are not meeting the expectations or standards set in the contract
• Investigation and analysis of service delivery over a specific period
• When considering renewal or termination of the existing contract

Relevant Sectors

• Consulting
• Professional Services
• Maintenance Services
• Property Management

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