Formal Complaint Letter Template for Denmark

The Formal Complaint Letter is a crucial document in Danish business and consumer relations, used when informal resolution attempts have been unsuccessful or when a formal record of grievance is required. This document type is particularly relevant in Denmark where consumer protection and dispute resolution processes are well-regulated under various laws including the Forbrugerklageloven. The letter serves as the first step in formal dispute resolution, potentially leading to involvement of complaint boards or legal proceedings if necessary. It must include specific details about the complaint, relevant documentation, and clear requests for resolution, while adhering to Danish administrative and legal requirements. The Formal Complaint Letter can be used across various sectors and situations, from consumer disputes to professional services complaints, and must be structured to facilitate efficient processing and resolution within the Danish legal framework.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Name, title, department, and address of the person or organization to whom the complaint is directed

3. Date: The date when the complaint letter is written

4. Subject Line: Clear indication that this is a formal complaint and brief reference to the issue

5. Reference Numbers: Any relevant customer, account, or case reference numbers

6. Introduction: Brief statement identifying yourself and the purpose of the letter

7. Incident Details: Specific details of the complaint including dates, times, locations, and description of the issue

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Impact Statement: Description of how the issue has affected you

10. Specific Request: Clear statement of what resolution or action you are seeking

11. Closing Statement: Professional closing including expected response timeframe and your signature