The White Label SaaS Agreement is designed for situations where a software provider wishes to allow another business to resell their SaaS solution under the reseller's own brand name in the Canadian market. This arrangement enables businesses to expand their product offerings without developing their own software solutions, while allowing SaaS providers to expand their market reach through established partners. The agreement addresses critical aspects such as service delivery, branding rights, data protection (particularly important under Canadian privacy laws such as PIPEDA), intellectual property protection, and commercial terms. It's particularly relevant in today's digital economy where businesses increasingly rely on white-labeled technology solutions to enhance their service offerings while maintaining brand consistency.
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1. Parties: Identification of the contracting parties - SaaS provider and white label partner
2. Background: Context of the agreement, including brief description of the SaaS service and white labeling arrangement
3. Definitions: Key terms used throughout the agreement, including technical and business terminology
4. License Grant and Restrictions: Scope of white label rights, rebranding permissions, and usage restrictions
5. Service Provision: Core obligations regarding the provision of SaaS services, including availability and maintenance
6. White Label Partner Obligations: Partner's responsibilities in marketing, selling, and supporting the white labeled service
7. Fees and Payment: Pricing structure, payment terms, and related financial obligations
8. Intellectual Property Rights: Ownership of IP, including the platform, branding, and derivative works
9. Data Protection and Privacy: Compliance with privacy laws, data handling obligations, and security requirements
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Duration of agreement, renewal terms, and termination provisions
12. Representations and Warranties: Standard warranties regarding service quality, compliance with laws, and IP rights
13. Limitation of Liability: Caps on liability and exclusions of certain types of damages
14. Indemnification: Mutual indemnification obligations for specific risks
15. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment
1. Service Level Agreement: Detailed service level commitments and remedies - can be included in main agreement for simpler arrangements
2. Professional Services: Include if provider will offer implementation, customization, or training services
3. Disaster Recovery: Detailed disaster recovery obligations - include if not covered in service levels
4. Insurance Requirements: Specific insurance obligations - include for high-value or high-risk arrangements
5. Marketing and Promotion: Detailed marketing requirements and restrictions - include if specific marketing obligations exist
6. Audit Rights: Provider's right to audit partner's use and distribution - include for complex distribution arrangements
7. Source Code Escrow: Source code escrow provisions - include if required by partner for business continuity
8. Data Migration: Detailed data migration obligations - include if significant data transfer is involved
1. Schedule A - Service Description: Detailed technical specifications of the SaaS service
2. Schedule B - Service Levels: Detailed SLA metrics, measurement methods, and remedies
3. Schedule C - Pricing and Payment Terms: Detailed fee structure, including pricing tiers and payment schedules
4. Schedule D - Support Services: Support level definitions, response times, and escalation procedures
5. Schedule E - Security Requirements: Detailed security standards and compliance requirements
6. Schedule F - Acceptable Use Policy: Rules and restrictions for use of the service
7. Schedule G - Data Processing Agreement: Detailed data protection obligations and procedures
8. Schedule H - Branding Guidelines: Requirements for use of white labeled branding elements
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