MSA Contract Template for Australia

1. Personnel and Subcontractors: Include when services involve key personnel or subcontractors

2. Security Requirements: Add for services involving sensitive data or systems access

3. Business Continuity: Include for critical services requiring disaster recovery plans

4. Compliance with Laws: Add detailed section for heavily regulated industries

5. Change Management: Include for complex services requiring formal change processes

6. Transition Services: Add when complex service transition in/out is required

7. Service Credits: Include when using performance-based penalties

8. Audit Rights: Add for services requiring regular compliance audits

1. Schedule 1 - Service Descriptions: Detailed description of each service offering

2. Schedule 2 - Service Levels: Specific performance metrics and measurement methods

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Insurance Requirements: Specific insurance types and coverage levels

5. Schedule 5 - Security Standards: Detailed security requirements and protocols

6. Schedule 6 - Change Control Procedure: Process for managing changes to services

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Appendix A - Form of Statement of Work: Template for individual statements of work

9. Appendix B - Service Level Credits: Calculation methodology for service credits

10. Appendix C - Reporting Requirements: Templates and requirements for regular reporting