Foster Care Complaints Procedure Template for Australia

1. External Review Mechanisms: Information about external bodies that can review complaints - include if the organization operates within multiple jurisdictions

2. Cultural Considerations: Specific procedures for handling complaints involving Aboriginal and Torres Strait Islander children and families - include if the organization works with Indigenous communities

3. Advocacy Support: Information about accessing advocates or support persons - include if the organization provides or connects to advocacy services

4. Whistleblower Protection: Procedures for protecting those who report serious concerns - include if not covered by a separate policy

5. Translation Services: Information about accessing translation and interpretation services - include if working with culturally and linguistically diverse communities

1. Complaint Form Template: Standard form for lodging complaints

2. Complaint Process Flowchart: Visual representation of the complaints procedure

3. Contact Information: List of relevant contact details for complaint handlers and external bodies

4. Timeframe Guidelines: Detailed timeframes for each stage of the complaints process

5. Risk Assessment Matrix: Tool for assessing the severity and urgency of complaints

6. Related Policies and Procedures: List of associated organizational policies and procedures