Service Agreement Template for United Arab Emirates

1. Force Majeure: Include when services might be affected by events beyond parties' control, particularly relevant in long-term service arrangements

2. Non-Competition: Include when service provider will have access to sensitive business information or client relationships

3. Data Protection: Include when services involve processing personal data or compliance with data protection regulations

4. Insurance: Include when services involve physical presence at client sites or high-risk activities

5. Service Levels: Include when specific performance metrics and standards need to be maintained

6. Subcontracting: Include when service provider may need to engage subcontractors

7. Change Control: Include for complex services where scope or specifications might need adjustment

8. Anti-Corruption: Include for compliance with UAE anti-bribery laws, especially in government-related services

9. Exit Assistance: Include when transition support might be needed at contract end

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Performance metrics, KPIs, and measurement methodology

4. Schedule 4 - Contact Details: Key personnel and authorized representatives from both parties

5. Schedule 5 - Required Insurance: Insurance types and coverage levels required

6. Schedule 6 - Form of Change Order: Template for documenting agreed changes to services

7. Appendix A - Data Processing Terms: Specific terms for handling personal or sensitive data

8. Appendix B - Security Requirements: IT security and data protection requirements