All Countries
Commercial
Merchant Agreement

Merchant Agreement Template for United Arab Emirates

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Merchant Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Merchant Agreement

"I need a Merchant Agreement for my Dubai-based e-commerce platform that will process international payments in multiple currencies, with specific provisions for digital wallet payments and cryptocurrency transactions, planned to launch in March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Merchant Agreement serves as the foundational document for establishing and governing the business relationship between merchants and payment service providers or acquiring banks in the UAE. This agreement is essential for any business that wishes to accept card payments or electronic transactions, whether in-person or online. The document must comply with UAE federal laws, Central Bank regulations, and international card scheme rules while addressing specific regional requirements such as AML regulations and consumer protection standards. The Merchant Agreement typically covers crucial aspects including payment processing services, fee structures, settlement terms, security requirements, and compliance obligations, providing a comprehensive framework for the commercial relationship between the parties.
Suggested Sections

1. Parties: Identification of the contracting parties - the acquirer/payment service provider and the merchant

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Services: Description of payment processing and other services provided by the acquirer

5. Merchant Obligations: Key responsibilities and obligations of the merchant including compliance requirements

6. Acquirer Obligations: Key responsibilities and obligations of the acquirer/payment service provider

7. Fees and Payment Terms: Pricing structure, payment terms, and settlement procedures

8. Security and Data Protection: Requirements for data security, PCI DSS compliance, and customer data protection

9. Representations and Warranties: Legal assurances provided by both parties

10. Term and Termination: Duration of agreement and circumstances for termination

11. Indemnification: Mutual indemnification obligations and liability provisions

12. Confidentiality: Provisions for handling confidential information

13. Dispute Resolution: Procedures for handling disputes between parties

14. Governing Law: Specification of UAE law as governing law and jurisdiction

15. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment

Optional Sections

1. Multi-Currency Processing: Include when merchant requires ability to process transactions in multiple currencies

2. E-commerce Services: Include for online merchants requiring payment gateway services

3. Value-Added Services: Include when additional services like analytics or loyalty programs are provided

4. International Operations: Include for merchants operating across multiple jurisdictions

5. Islamic Banking Compliance: Include when services need to comply with Sharia law principles

6. Third-Party Integrations: Include when merchant requires integration with specific third-party systems

7. Franchise Provisions: Include for franchise operations with multiple locations

8. High-Risk Business Terms: Include for businesses classified as high-risk merchants

Suggested Schedules

1. Schedule A - Pricing Schedule: Detailed breakdown of all fees, charges, and commission structures

2. Schedule B - Technical Requirements: Technical specifications for payment processing systems and integration

3. Schedule C - Service Level Agreement: Detailed service levels, response times, and performance metrics

4. Schedule D - Compliance Requirements: Specific compliance requirements including AML and KYC procedures

5. Schedule E - Operating Procedures: Detailed procedures for transaction processing, returns, and chargebacks

6. Schedule F - Security Standards: Detailed security requirements and PCI DSS compliance standards

7. Appendix 1 - Merchant Application Form: Completed merchant application with business details

8. Appendix 2 - Required Documentation: List of required licenses, permits, and documentation

9. Appendix 3 - Approved Payment Methods: List of payment methods and card schemes supported

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acquirer
Account
Acquiring Bank
Agreement
Applicable Laws
Authorization
Business Day
Card
Card Association
Card Association Rules
Card Not Present Transaction
Card Present Transaction
Cardholder
Cardholder Data
Central Bank
Chargeback
Confidential Information
Customer
Data Protection Laws
Effective Date
Electronic Commerce
Force Majeure Event
Intellectual Property Rights
Issuing Bank
Merchant
Merchant Account
Merchant Discount Rate
Merchant Outlet
Payment Gateway
Payment Method
PCI DSS
Point of Sale
Processing Fees
Prohibited Transaction
Refund
Reserve Account
Settlement
Settlement Currency
Settlement Period
Terminal
Transaction
Transaction Data
Transaction Receipt
UAE
Valid Card
Working Hours
Clauses
Acceptance of Cards
Account Management
Anti-Money Laundering
Assignment
Audit Rights
Authorization Procedures
Chargebacks
Compliance
Confidentiality
Data Protection
Dispute Resolution
Equipment and Software
Fees and Charges
Force Majeure
Governing Law
Indemnification
Insurance
Intellectual Property
Liability
Merchant Obligations
Notice
Payment Processing
Payment Settlement
PCI DSS Compliance
Refunds and Returns
Regulatory Compliance
Representation and Warranties
Reserve Requirements
Security
Service Levels
Setoff Rights
Termination
Transaction Processing
Use of Marks
Variation
Warranties
Relevant Industries

Retail

E-commerce

Hospitality

Travel and Tourism

Food and Beverage

Healthcare

Education

Professional Services

Real Estate

Transportation

Entertainment and Leisure

Telecommunications

Wholesale Trade

Automotive

Relevant Teams

Legal

Finance

Compliance

Operations

Risk Management

Commercial

Treasury

Merchant Services

Business Development

Technology

Procurement

Relevant Roles

Chief Financial Officer

Head of Payments

Commercial Director

Legal Counsel

Compliance Officer

Finance Manager

Operations Manager

Risk Manager

Business Development Manager

Merchant Services Manager

Treasury Manager

Retail Operations Director

E-commerce Manager

Chief Technology Officer

Procurement Manager

Industries
UAE Federal Law No. 18 of 1993 (Commercial Transactions Law): The primary legislation governing commercial transactions in the UAE, establishing the framework for business relationships and commercial contracts
UAE Federal Law No. 24 of 2006 (Consumer Protection Law): Regulates the relationship between merchants and consumers, including consumer rights, obligations of suppliers, and price controls
UAE Federal Law No. 1 of 2006 (Electronic Commerce and Transactions Law): Governs electronic transactions and digital signatures, crucial for modern merchant agreements involving electronic payments
UAE Federal Law No. 20 of 2018 (Anti-Money Laundering Law): Sets requirements for merchant due diligence and transaction monitoring to prevent money laundering and terrorist financing
UAE Federal Law No. 2 of 2019 (Cybercrimes Law): Relevant for data protection and cybersecurity requirements in merchant relationships involving electronic transactions
Central Bank of UAE Regulations on Payment Systems: Regulations governing payment systems, settlement operations, and electronic payment service providers
UAE Civil Code (Federal Law No. 5 of 1985): Provides general principles of contract law that apply to commercial relationships and agreements
UAE Federal Law No. 19 of 2018 (Foreign Direct Investment Law): Relevant for merchant agreements involving foreign businesses operating in the UAE
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Vendor Terms Contract

UAE-governed standard terms and conditions for vendor-customer relationships, establishing framework for supply of goods/services in compliance with UAE law.

find out more

Terms And Conditions For Proposal

UAE-governed terms and conditions document setting out the framework for proposal submission and acceptance, aligned with UAE Federal Laws.

find out more

Terms And Conditions Consultant Contract

UAE-governed consultant terms and conditions agreement outlining service delivery, obligations, and compliance with UAE Federal Labor Law.

find out more

Terms And Conditions Consent

UAE-compliant Terms and Conditions Consent document outlining service terms, data handling practices, and user rights under UAE federal laws.

find out more

Short Form Of Agreement

A concise agreement template compliant with UAE law, designed for straightforward commercial arrangements and routine business transactions.

find out more

License Terms

UAE-governed license terms document establishing conditions for intellectual property or asset usage, incorporating UAE Federal Laws and local regulatory requirements.

find out more

General Terms Agreement

UAE-governed master agreement establishing standard terms and conditions for commercial relationships, compliant with UAE law and Sharia principles.

find out more

Terms Of Engagement Contract

UAE-governed Terms of Engagement Contract defining professional service relationships and obligations between service providers and clients under UAE Federal Law.

find out more

Cloud Service Agreement

UAE-governed agreement for cloud computing services provision, incorporating local data protection and cybersecurity requirements.

find out more

Merchant Agreement

UAE-governed agreement between merchants and payment service providers establishing terms for payment processing services and regulatory compliance.

find out more

Terms And Conditions For Clients

UAE-compliant terms and conditions document governing the service provider-client relationship, aligned with local federal laws and Sharia principles.

find out more

Terms & Conditions On Invoice

UAE-compliant terms and conditions document for commercial invoices, establishing legal rights and obligations between parties in a transaction.

find out more

Month To Month Rental Form

UAE-compliant month-to-month rental agreement template incorporating federal and emirate-specific tenancy regulations.

find out more

Terms And Conditions For Service Invoice

UAE-compliant terms and conditions template for service invoicing, establishing payment terms and legal requirements under UAE law.

find out more

Terms Of Service Contract

UAE-governed terms of service agreement defining service provider and user rights, obligations, and responsibilities under UAE federal laws.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.