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General Service Contract
"I need a General Service Contract for my IT consulting company based in Dubai to provide software development services to a government entity, with specific provisions for data security and local content requirements, starting from March 2025."
1. Parties: Identification of contracting parties with full legal names, addresses, and registration details as per UAE requirements
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including deliverables and standards
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and VAT provisions
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Performance Standards: Quality standards, KPIs, and service levels to be maintained
10. Confidentiality: Protection of confidential information and trade secrets
11. Intellectual Property: Ownership and usage rights of IP created or used during service provision
12. Liability and Indemnification: Limitations of liability and indemnification obligations
13. Termination: Grounds for termination, notice requirements, and consequences
14. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Insurance: Required when services involve significant risks or regulatory requirements mandate insurance
2. Data Protection: Required when personal data processing is involved in service delivery
3. Force Majeure: Optional but recommended for long-term services or where external factors may impact delivery
4. Non-Competition: Used when service provider may gain competitive advantage through access to sensitive information
5. Warranties: Specific warranties beyond standard service obligations, used for technical or specialized services
6. Change Control: Required for complex services where scope changes are likely
7. Subcontracting: Include when service provider may need to engage subcontractors
8. Health and Safety: Required when services are performed on-site or involve physical work
9. Environmental Compliance: Include for services with environmental impact or risks
10. Islamic Finance Compliance: Required when services must comply with Shariah principles
1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods
4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services
5. Schedule 5 - Required Insurance: Details of insurance types and coverage levels required
6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Appendix A - Required Forms: Standard forms for service requests, reports, or other documentation
9. Appendix B - Compliance Requirements: Specific regulatory or industry compliance requirements
Authors
Agreement
Applicable Law
Business Day
Client
Client Materials
Commencement Date
Confidential Information
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Losses
Material Breach
Notice
Personnel
Project Manager
Representatives
Service Credits
Service Levels
Services
Service Provider
Service Provider Materials
Specifications
Subcontractor
Term
Territory
Third Party
UAE
VAT
Working Hours
Change Request
Completion Date
Fees
Implementation Plan
Payment Terms
Performance Standards
Quality Standards
Relevant Authority
Service Location
Software
Statement of Work
Technical Specifications
Termination Date
Working Day
Definitions
Term and Duration
Services
Service Standards
Service Provider Obligations
Client Obligations
Fees and Payment
Invoicing
Personnel
Key Personnel
Subcontracting
Quality Assurance
Performance Monitoring
Reporting
Change Control
Intellectual Property
Data Protection
Confidentiality
Non-Competition
Non-Solicitation
Insurance
Liability
Indemnification
Force Majeure
Termination
Consequences of Termination
Assignment and Transfer
Compliance with Laws
Anti-Corruption
Notices
Dispute Resolution
Governing Law
Severability
Entire Agreement
Amendments
Counterparts
Third Party Rights
Waiver
Relationship of Parties
Health and Safety
Environmental Compliance
Business Continuity
Audit Rights
Warranties
Language
Time of Essence
Information Technology
Professional Services
Facilities Management
Construction
Healthcare
Education
Telecommunications
Consulting
Real Estate
Financial Services
Manufacturing
Logistics
Hospitality
Retail
Energy
Legal
Procurement
Operations
Commercial
Business Development
Project Management
Compliance
Risk Management
Finance
Executive Leadership
Service Delivery
Account Management
Legal Counsel
Contract Manager
Procurement Manager
Operations Director
Commercial Manager
Business Development Manager
Project Manager
Compliance Officer
Risk Manager
CEO
CFO
COO
General Manager
Department Head
Service Delivery Manager
Account Manager
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