Service Delivery Manager Contract

This Service Delivery Manager contract template is designed for a commercial customer service delivery organisation (or an individual service delivery manager) to use when contracting out their skills and services in exchange for payment. This contract sets out the type of customer service delivery and customer-service-delivery-related services to be completed by the service delivery manager on behalf of the client, with consideration for expectations around quality and delivery timescales, as well as any mitigating circumstances. This contract allows for payment to be made by the client to the customer service delivery firm or individual service delivery manager on a weekly or monthly basis but can easily be edited to account for other payment schedules and could be altered to include bonuses conditional on performance. It can also be fully customised with the details of the two parties and the duration of the contract and can be printed, downloaded and edited freely as part of our mission to open source business legals. This is a template for contractors who fit outside of the UK's off-payroll working rules (IR35).