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Supply And Service Agreement
"I need a Supply and Service Agreement for my IT company (TechPro Solutions Limited) to provide hardware equipment and ongoing maintenance services to Roberts Healthcare Group, with the agreement starting from March 1, 2025, including specific provisions for equipment upgrades and 24/7 support services."
1. Parties: Identifies and provides full legal details of all parties to the agreement
2. Background: Sets out the context and purpose of the agreement, including any relevant history or relationship between the parties
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules
4. Term and Commencement: Specifies the duration of the agreement and when it becomes effective
5. Supply Obligations: Details the supplier's obligations regarding the goods, including quality, quantity, and delivery requirements
6. Service Obligations: Specifies the services to be provided, including service levels and performance standards
7. Pricing and Payment: Sets out fees, payment terms, invoicing procedures, and GST treatment
8. Risk and Title: Addresses when risk and ownership of goods passes to the customer
9. Quality and Compliance: Establishes quality standards and compliance requirements for both goods and services
10. Warranties: States warranties given by both parties regarding goods, services, and general matters
11. Liability and Indemnities: Sets out liability limitations and indemnification obligations
12. Termination: Specifies termination rights and consequences of termination
13. Confidentiality: Protects confidential information exchanged under the agreement
14. General: Contains standard boilerplate provisions including governing law, notices, and assignment
1. Insurance: Required when significant risk exists or when services are performed on-site
2. Intellectual Property: Needed when IP is created or licensed as part of the services
3. Data Protection: Required when personal data is processed as part of the services
4. Change Control: Useful for long-term agreements where scope changes are likely
5. Business Continuity: Important for critical supply arrangements or essential services
6. Force Majeure: Recommended for long-term agreements or where supply chain disruption is a concern
7. Anti-Bribery and Corruption: Important for international arrangements or high-value contracts
8. Health and Safety: Required when services involve on-site work or use of equipment
9. Transition and Exit: Important for complex services requiring handover arrangements
1. Goods Specification: Detailed technical specifications of goods to be supplied
2. Services Specification: Detailed description of services to be provided
3. Service Levels: Specific performance metrics and service level requirements
4. Pricing Schedule: Detailed pricing information, including rate cards and payment milestones
5. Key Personnel: Lists key staff members responsible for service delivery
6. Approved Subcontractors: List of pre-approved subcontractors if relevant
7. Form of Purchase Order: Template for ordering goods or services under the agreement
8. Change Control Procedure: Detailed process for managing changes to goods or services
9. Business Continuity Plan: Detailed procedures for maintaining service in emergency situations
Authors
Agreement
Applicable Laws
Business Day
Change Request
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Materials
Defect
Deliverables
Delivery Location
Documentation
Effective Date
Force Majeure Event
Goods
Good Industry Practice
GST
Intellectual Property Rights
Key Personnel
Loss
Material Breach
Notice
Order
Performance Standards
Personnel
Purchase Order
Related Company
Representatives
Services
Service Levels
Service Level Credits
Specifications
Supplier
Supplier Materials
Term
Territory
Third Party Materials
Time for Delivery
Variation
Warranty Period
Working Hours
Anti-Bribery and Corruption
Assignment and Subcontracting
Audit Rights
Business Continuity
Change Control
Charges and Payment
Compliance with Laws
Confidentiality
Data Protection
Delivery
Dispute Resolution
Force Majeure
General Provisions
Governing Law
Health and Safety
Indemnification
Insurance
Intellectual Property Rights
Key Personnel
Liability Limitations
Modern Slavery
Notice Requirements
Ordering Process
Performance Standards
Quality Assurance
Record Keeping
Risk and Title
Service Levels
Set-off Rights
Suspension Rights
Term and Termination
Third Party Rights
Transition and Exit
Variations
Warranties
Manufacturing
Technology
Professional Services
Retail
Construction
Healthcare
Telecommunications
Energy
Logistics
Facilities Management
Information Technology
Industrial Services
Engineering
Food and Beverage
Legal
Procurement
Operations
Finance
Commercial
Supply Chain
Risk and Compliance
Sales
Service Delivery
Account Management
Business Development
Procurement Manager
Commercial Director
Legal Counsel
Supply Chain Manager
Operations Manager
Contract Manager
Chief Financial Officer
Business Development Manager
Sales Director
Service Delivery Manager
Account Manager
Risk Manager
Compliance Officer
General Manager
Chief Operating Officer
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Supply And Service Agreement
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