Managed Service Provider Contract Template for Nigeria

1. Change Management: Procedures for requesting and implementing service changes, recommended for complex service arrangements

2. Disaster Recovery: Specific procedures for business continuity and disaster recovery, important for critical services

3. Staff and Subcontractors: Terms regarding service provider personnel and use of subcontractors, relevant when specific staffing requirements exist

4. Insurance Requirements: Specific insurance coverage requirements, important for high-value or high-risk services

5. Transition Services: Procedures for service implementation and exit, important for complex service transitions

6. Compliance with Industry Standards: Specific industry standards and certifications requirements, relevant for regulated industries

7. Environmental Protection: Environmental compliance and sustainability requirements, relevant for services with environmental impact

8. Anti-Bribery and Corruption: Specific anti-corruption provisions, important for government contracts or high-value services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service offered

2. Schedule 2 - Service Level Agreement (SLA): Detailed performance metrics, measurement methods, and penalties

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Technical Requirements: Specific technical specifications and requirements

6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements

7. Schedule 7 - Approved Subcontractors: List of approved third-party service providers

8. Schedule 8 - Exit Management Plan: Detailed procedures for service termination and transition

9. Appendix A - Contact Details: Key contacts and escalation procedures

10. Appendix B - Required Reports: Templates and specifications for required service reports