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Public Service Contract
"I need a Public Service Contract for IT infrastructure maintenance services to be provided to the Hong Kong Housing Department, with enhanced cybersecurity provisions and data protection clauses, starting from March 2025."
1. Parties: Identification of the government department/agency and the service provider
2. Background: Context of the service requirement and procurement process
3. Definitions: Defined terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Duration and Timeline: Contract term, commencement date, and key milestones
6. Payment Terms: Fees, payment schedule, and invoicing requirements
7. Performance Standards: Service levels, KPIs, and quality requirements
8. Monitoring and Reporting: Performance monitoring, reporting requirements, and review meetings
9. Staff and Resources: Requirements for personnel, qualifications, and resources
10. Compliance and Regulations: Regulatory compliance requirements and applicable standards
11. Confidentiality: Protection of confidential information and official secrets
12. Data Protection: Handling of personal and government data
13. Insurance and Liability: Insurance requirements and liability limitations
14. Termination: Termination rights, procedures, and consequences
15. Dispute Resolution: Process for resolving disputes and applicable jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Security Requirements: For contracts involving sensitive information or security services
2. Business Continuity: For critical services requiring disaster recovery and continuity planning
3. Intellectual Property Rights: For services involving creation or use of intellectual property
4. Environmental Requirements: For services with environmental impact or sustainability requirements
5. Anti-corruption Compliance: Enhanced provisions for high-value or sensitive contracts
6. Transition and Exit: For complex services requiring detailed handover arrangements
7. Subcontracting: When subcontracting is permitted and needs regulation
8. Performance Bond: For high-value contracts requiring additional security
1. Schedule 1 - Service Specifications: Detailed technical specifications of the services
2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, and payment mechanisms
3. Schedule 3 - Service Levels: Detailed KPIs, measurement methods, and penalties
4. Schedule 4 - Staff and Key Personnel: Lists of key staff, qualifications, and replacement procedures
5. Schedule 5 - Required Insurance: Specific insurance types and coverage amounts
6. Schedule 6 - Form of Reports: Templates and formats for required reports
7. Schedule 7 - Government Furnished Items: List of items provided by the government
8. Appendix A - Tender Documents: Reference to original tender documents and responses
9. Appendix B - Change Control Procedure: Process for managing contract changes
10. Appendix C - Security Procedures: Detailed security protocols and requirements
Authors
Applicable Laws
Authorised Representative
Business Day
Commencement Date
Confidential Information
Contract Period
Contract Price
Contractor
Contractor Personnel
Deliverables
Effective Date
Emergency
Force Majeure
Government
Government Data
Government Property
Government Representative
Hong Kong
Intellectual Property Rights
Key Personnel
KPIs
Material Breach
Notice
Official Information
Performance Standards
Personal Data
Project Plan
Public Body
Quality Assurance
Related Documents
Reports
Required Insurance
Service Credits
Service Levels
Services
Site
Specifications
Staff
Subcontractor
Term
Termination Date
Third Party
Variation
Working Hours
Payment
Performance Standards
Service Levels
Monitoring and Reporting
Staff and Resources
Quality Assurance
Compliance
Regulatory Requirements
Anti-Corruption
Confidentiality
Data Protection
Security
Intellectual Property
Insurance
Indemnification
Liability
Force Majeure
Change Control
Assignment and Subcontracting
Termination
Exit Management
Dispute Resolution
Notices
Governing Law
Government Property
Record Keeping
Audit Rights
Business Continuity
Environmental Requirements
Health and Safety
Non-Competition
Warranties
Conflict of Interest
Public Relations
Emergency Response
Risk Management
Performance Bond
Government Obligations
Contract Variation
Transition Management
Public Administration
Healthcare
Education
Transportation
Waste Management
Information Technology
Security Services
Facilities Management
Environmental Services
Professional Services
Infrastructure
Social Services
Municipal Services
Telecommunications
Legal
Procurement
Compliance
Operations
Government Relations
Commercial
Finance
Risk Management
Project Management
Service Delivery
Business Development
Contract Administration
Procurement Manager
Contract Manager
Legal Counsel
Compliance Officer
Public Sector Director
Operations Manager
Project Manager
Risk Manager
Government Relations Manager
Commercial Director
Bid Manager
Service Delivery Manager
Account Executive
Chief Operating Officer
General Counsel
Finance Director
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