Property Complaint Letter Template for Hong Kong

The Property Complaint Letter is a crucial document within Hong Kong's property management and real estate ecosystem. It is typically used when formal documentation of property-related issues is required, whether for residential, commercial, or industrial properties. The letter should be drafted in accordance with Hong Kong's property laws, including the Building Management Ordinance and Landlord and Tenant (Consolidation) Ordinance. This document serves multiple purposes: it creates an official record of the complaint, demonstrates the sender's attempt to resolve issues through proper channels, and can be used as evidence in potential future legal proceedings. The letter should clearly state the problem, its impact, any relevant history, and the desired resolution, while maintaining a professional tone throughout.

1. Sender's Details: Full name, correspondence address, contact information, and status (e.g., tenant, owner)

2. Recipient's Details: Name, position, and full address of the party being complained to (e.g., landlord, property management company)

3. Property Details: Complete address and identification of the property in question

4. Date of Letter: Current date and any relevant dates related to the issue

5. Subject Line: Clear and specific reference to the nature of the complaint

6. Issue Description: Detailed explanation of the property-related problems or concerns

7. Impact Statement: Description of how the issue affects the complainant and/or property

8. Previous Communications: Summary of any previous attempts to resolve the issue

9. Requested Action: Clear statement of the desired outcome or resolution

10. Timeline for Response: Reasonable deadline for expecting a response