Document background
The Price Complaint Letter Response is a crucial business document used when responding to formal customer complaints about pricing issues in Hong Kong. It serves as an official communication channel between businesses and customers, addressing concerns about price increases, discrepancies, or perceived unfair pricing practices. The document must comply with Hong Kong's consumer protection framework, including the Trade Descriptions Ordinance and Competition Ordinance, while professionally addressing customer concerns. It typically includes pricing justification, market analysis, and resolution proposals, structured to maintain customer relationships while protecting the business's legal position. This document is particularly important given Hong Kong's strong consumer protection regime and the potential involvement of regulatory bodies such as the Consumer Council.
