Letter Of Complaint Generator Template for Hong Kong

The Letter of Complaint Generator serves as an essential tool for both consumers and businesses operating within Hong Kong's jurisdiction who need to formally address grievances or disputes. This document type is specifically designed to align with Hong Kong's consumer protection laws, including the Trade Descriptions Ordinance and Consumer Goods Safety Ordinance. The Letter of Complaint Generator provides a structured approach to documenting issues, citing relevant regulations, and requesting specific remedies. It includes provisions for documenting the complaint history, attaching supporting evidence, and specifying desired resolutions. The template is particularly valuable when informal resolution attempts have failed and a formal written complaint is necessary, ensuring all communication is professional, documented, and legally sound within Hong Kong's business environment.

1. Sender's Details: Full name, address, contact information, and any relevant account/customer reference numbers

2. Recipient's Details: Name of the company/organization, department, address, and specific contact person if known

3. Date: The date when the complaint letter is written

4. Subject Line: Clear identification that this is a complaint letter and brief reference to the issue

5. Introduction: Brief statement identifying yourself and the purpose of the letter

6. Product/Service Details: Specific details about the product or service, including model numbers, serial numbers, or service dates

7. Description of Complaint: Clear and factual description of the problem, including relevant dates and sequence of events

8. Impact Statement: Explanation of how the issue has affected you or your business

9. Previous Contact: Summary of any previous attempts to resolve the issue

10. Desired Resolution: Clear statement of what action you want taken to resolve the complaint

11. Closing: Professional closing statement including timeframe for expected response