Document background
This Data SLAs document is essential for organizations in Hong Kong that rely on third-party providers for data processing, storage, or management services. It serves as a crucial legal framework that defines the expected service levels, performance metrics, and compliance requirements for data-related services. The agreement is particularly important given Hong Kong's strict data protection regime under the Personal Data (Privacy) Ordinance and its position as a major financial and business hub. The document typically includes specific, measurable performance indicators, security requirements, data handling protocols, and remedies for service level breaches. It's commonly used when establishing new data service relationships or updating existing arrangements to ensure alignment with current technological standards and regulatory requirements.
