Icertis vs Docusign

Let's compare these tools on features, pricing, reviews and market focus. Let's test the accuracy, security and compliance of their Legal AI too.

What is Icertis?

Icertis provides contract lifecycle management software that helps enterprises manage commercial relationships and contractual obligations across their business operations.

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What is Docusign?

DocuSign provides electronic signature and digital agreement solutions, enabling businesses to prepare, sign, and manage documents securely across multiple platforms.

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Capabilities
Icertis
Docusign
Additional Note
Sub-brands and synonyms

✅ AI-powered contract lifecycle management platform

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✅ E-signature and contract analytics capabilities, lacks advanced AI drafting unlike Genie

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Unique product features and capabilities that differentiate the platform from competitors in the legal tech market.
Legal AI and Machine Learning Capabilities

✅ Uses AI and ML for contract analysis and insights, like Genie

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✅ Some AI capabilities for contract analysis, but not as comprehensive as Genie

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Advanced algorithms that learn from legal documents to automate and enhance contract analysis, drafting, and review processes.
Encryption standards

✅ Provides end-to-end encryption and encryption at rest

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✅ Offers encryption for data protection

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Does data remain encrypted during transmission and storage, protecting sensitive information at every stage of handling?
Security certificates

✅ Compliant with ISO 27001, HIPAA, SOC 1, SOC 2, GDPR

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✅ Compliant with major standards like ISO 27001, SSAE 16, PCI DSS

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Which recognized security certifications and regulatory standards can verify the robustness of the platform's data protection measures?
Data sovereignty

❌ No clear information on data sovereignty practices, unlike Genie

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✅ Provides options for data residency

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Can the customer own their own data, or can the platform use it and process it, to train their Legal AI models for example?
Authentication methods

✅ Supports SSO and other authentication methods

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✅ Supports various authentication methods

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Does the platform offer secure login options including API keys, 2FA, tokens, and/or single sign-on to manage system access?
Permissions and access control

✅ Offers role-based access control and permissions

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✅ Granular user permissions and access controls

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Can you manage who can view, edit, and share documents through customizable user roles and restrictions?
Data Privacy

✅ Compliant with major data privacy regulations like GDPR

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✅ Compliant with GDPR and other privacy regulations

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Does the platform comply with international data protection requirements including GDPR, CCPA, and other regional privacy laws?
Contract Drafting

✅ Provides contract drafting capabilities

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❌ No advanced AI-assisted contract drafting capabilities unlike Genie

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Does the platform offer a streamlined system for creating full-length legal documents from scratch using AI-powered suggestions, templates, and clause libraries?
Collaboration Tools

✅ Offers collaboration features for contract management

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✅ Offers collaboration features for document workflows

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Does the platform enable multiple team members to work together on contracts in real-time, with comments, tracked changes, and version control?
Contract Review

✅ AI-assisted contract review and analysis

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✅ Provides AI-powered contract analysis and risk assessment

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Can the platform run a systematic analysis of legal documents to identify risks, obligations, and key terms while suggesting necessary changes and improvements?
Contract Management

✅ Comprehensive contract management functionalities

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✅ Robust contract lifecycle management features

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Does the platform house a centralized system to store, track, and monitor contracts throughout their lifecycle, from creation to expiry?
Workflow Automation

✅ Supports workflow automation for contract processes, unlike Genie

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✅ Supports automated workflows and approval processes

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Does the platform automate routine legal tasks and document processes through customizable rules and triggers, reducing manual work and streamlining operations?
Complex Legal Styling and Formatting

❌ Limited information on advanced legal styling capabilities, unlike Genie

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❌ Limited support for complex legal formatting unlike Genie

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Can you automatically apply and maintain professional legal document formatting, including numbering, cross-references, and hierarchical styles when editing, and when importing/exporting to MS Word?
Integration Capabilities

✅ Extensive integration options with various business systems

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✅ Extensive integration options with various business systems

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Can you connect with your existing software via standardized APIs and/or custom integrations?
E-signature

✅ Integrates with e-signature providers

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✅ Industry-leading e-signature capabilities

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Can you digitally sign and execute contracts within the platform, without using a 3rd-party, or printing and scanning?
Reporting and Analytics

✅ Robust reporting and analytics features

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✅ Provides insights and analytics on contract data

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Can the platform track, measure, and visualize contract data, or team usage data to provide real-time ROI figures, actionable business and individual performance insights?
Document Assembly

✅ Supports document assembly and generation

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✅ Supports document generation and assembly

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Can the platform be used to combine pre-approved legal content and templates to quickly create new contracts and legal documents?
AI Document Editing

❌ No clear information on AI-powered document editing, unlike Genie

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❌ No AI-powered document editing features unlike Genie

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Does the platform enhance document editing by suggesting improvements, corrections, and alternative language in the document, in real-time?
Legal Research Integration

❌ Limited legal research integration capabilities, unlike Genie

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❌ No built-in legal research capabilities unlike Genie

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Does the platform directly connect to legal databases and precedents that enable research and citation while drafting documents?
Negotiation Support

✅ Provides negotiation tools and version tracking

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❌ Limited negotiation support features compared to Genie

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Can the platform help track, manage and respond to contract changes and counterparty requests during negotiations?
Data Extraction and OCR

✅ Offers data extraction and OCR capabilities

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✅ Offers OCR and data extraction for legacy contracts

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Can the platform automatically convert scanned documents and images into searchable, editable text while pulling out key information and data points?
Mobile Accessibility

✅ Provides mobile apps for iOS and Android

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✅ Mobile apps available for iOS and Android

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Does the platform have a mobile-optimized interface that allows users to access, review and manage contracts from smartphones and tablets?
Integration with file storage (e.g. Google Drive, Dropbox)

✅ Integrates with popular file storage systems

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✅ Integrates with popular cloud storage platforms

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Does the platform connect with popular cloud storage platforms to access and manage documents directly within the system?
Community clause library

❌ No clear information on a community clause library, unlike Genie

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❌ No community clause library unlike Genie

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A shared database of legal clauses contributed and used by legal professionals across organizations, enabling standardized contract language.
Private clause library (for your firm)

✅ Supports creation of private clause libraries

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✅ Supports private clause libraries for organizations

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A secure repository where organizations store and manage their own frequently-used contract clauses and legal language.
Community template library

❌ No clear information on a community template library, unlike Genie

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❌ No community template library unlike Genie

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A shared collection of pre-built legal document templates, contributed to and accessible by all users of the platform.
Private template library (for your firm)

✅ Allows creation of private template libraries

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✅ Allows creation of private template libraries

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A secure collection of your organization's customized document templates, accessible only to authorized team members within your company.
Microsoft Word Compatibility

✅ Integrates with Microsoft Word

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✅ Integrates with Microsoft Word for document editing

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A seamless integration with Microsoft Word that allows users to draft and edit documents directly within the familiar Word interface.
Formatting pain points

✅ Focuses on reducing formatting issues and ensuring consistency

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❌ Some user reviews mention formatting inconsistencies

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Does the platform have known common formatting challenges when importing/exporting legal documents? Think table layouts, numbering, and style consistency, for example.
User reviews and known issues

✅ Generally positive reviews, with some reported issues around complexity

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✅ Generally positive reviews, some concerns about pricing and complexity

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A collection of verified 3rd-party customer reviews documenting any known technical issues.
Customer support options and responsiveness

✅ Offers various support channels and resources

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✅ Offers various support channels, including phone, email, and live chat

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Is there a dedicated support team providing assistance through multiple channels including live chat, email, and phone, with defined response time commitments?
Dedicated account manager

✅ Provides dedicated account managers for enterprise clients

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✅ Provides dedicated account managers for enterprise customers

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Is there a designated professional who provides personalized support and technical guidance for your platform usage and needs?
Setup and onboarding

✅ Offers implementation services and onboarding support

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✅ Offers guided onboarding and training resources

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Is there a structured process to get teams up and running with personalized training, data migration, and system configuration support?
Setup and onboarding

✅ Offers implementation services and onboarding support

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✅ Offers guided onboarding and training resources

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Is there a structured process to get teams up and running with personalized training, data migration, and system configuration support?
Company history and development background

✅ Founded in 2009, with a focus on contract management solutions

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✅ Established company with a focus on e-signature and contract management

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A timeline of the company's founding, growth milestones, and key developments in its product evolution and market presence.
Age of company and depth of AI integration

✅ Established company with AI capabilities, but depth of integration unclear compared to Genie

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❌ Founded in 2003, AI capabilities added more recently through acquisitions

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A measure of company maturity and experience in developing and implementing artificial intelligence solutions for legal work.
AI accuracy and transparency

❌ Limited information on AI model accuracy and transparency, unlike Genie

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❌ Limited information on AI model accuracy and training data

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A clear framework showing how AI makes decisions and measuring the reliability of its outputs across legal tasks.
Market penetration

✅ Serves large enterprises across various industries globally

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✅ Large customer base, including many Fortune 500 companies

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How widely the product is adopted across different organizations, from small businesses to major enterprises, and total active users.
Open-source vs. proprietary models

✅ Uses proprietary AI models

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✅ Uses proprietary AI models

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AI models that are publicly accessible vs those exclusively owned and controlled by the company.
Deployment options

✅ Offers both cloud-based and on-premises deployment

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✅ Primarily cloud-based, with some on-premises options

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Is the platform accessible on the cloud and/or can it be installed directly on-premises, or using company servers?
Target market

✅ Primarily targets large enterprises and in-house legal teams

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✅ Serves a wide range of customers, including enterprises and SMBs

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Who is the product designed for? In-house legal teams, law firms, sole practitioners or SME?
Industry specialism

✅ Serves various industries, including healthcare, technology, and manufacturing

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✅ Supports various industries, with some vertical-specific solutions

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Is the platform focused on a handful of sectors, or mass-market?
Countries of operation

✅ Operates globally, with customers in multiple countries

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✅ Global presence, with support for multiple languages and regions

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Which countries and legal systems the platform operates in and supports.
Pricing model and cost structure

❌ Pricing information not publicly available, estimated at $100,000+ per year based on enterprise focus

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❌ Pricing not publicly available, estimated at $6,000+ per user annually based on reviews

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Subscription fees, usage limits, and additional costs for accessing and using the platform's features.
Uptime guarantee and service level agreements

✅ Offers SLAs and uptime guarantees, but specifics not publicly disclosed

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✅ Offers SLAs with uptime guarantees for enterprise customers

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Service reliability commitments and performance standards that specify system availability and response times.
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