Terms and Conditions Template for the UK
Generate a bespoke document
What is a Terms and Conditions?
Terms and Conditions are the legal ground rules between you and your customers when they use your product, website, or service. They spell out what you'll provide, what users can expect, and how both parties should behave - like a clear contract that protects everyone involved.
These agreements typically cover key points like payment terms, user responsibilities, liability limits, and dispute resolution under England & Wales contract law. Whilst they're not legally required, sensible businesses use them to prevent misunderstandings and limit their legal risks. The courts generally enforce these terms as long as they're fair, transparent, and clearly presented to users before they agree.
Sample clauses: standard wording in a UK terms and conditions
8. Charges, Payment and Cancellation
8.1 The charges for the Services are those set out at [pricing page / order confirmation] at the time you place your order, are stated in pounds sterling and are inclusive of VAT where the customer is a consumer and exclusive of VAT where the customer is a business.
8.2 We may change the charges on not less than [30] days' written notice, and where you are on a recurring subscription any increase takes effect at the start of your next billing period, at which point you may cancel with effect from the date the increase would apply.
8.3 Where you are a consumer contracting at a distance, you may cancel within 14 days of the day the contract is concluded under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and if you have asked us to begin supplying the Services during that period you must pay for what has been supplied up to cancellation.
8.4 If any sum is not paid when due we may suspend the Services on [7] days' notice and charge interest under the Late Payment of Commercial Debts (Interest) Act 1998, but only where you are a business.
12. Our Liability to You
12.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited.
12.2 Where you are a consumer, we are liable for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, and nothing in these terms affects your rights under the Consumer Rights Act 2015.
12.3 Where you are a business, we are not liable for loss of profit, loss of business, loss of anticipated savings or any indirect or consequential loss, and our total liability arising out of or in connection with these terms is limited to [the greater of £[amount] and the charges paid by you in the [12] months before the claim arose].
12.4 We are not liable for any failure to perform caused by an event outside our reasonable control, provided we notify you and take reasonable steps to resume performance.
Illustrative extract showing typical drafting under the law of England and Wales. Documents generated with GenieAI are tailored to your rules, standards and context.
Frequently Asked Questions
When should you use a Terms and Conditions?
Use Terms and Conditions any time you're offering a product, service, or digital platform to customers. They're especially important when launching a website, mobile app, subscription service, or e-commerce business where users can make purchases, share content, or interact with others.
Having these terms in place becomes critical when handling sensitive personal data, processing payments, or operating across the UK and internationally. They protect your business from liability, clarify user rights, and set clear boundaries around acceptable behaviour. For technology companies, marketplace platforms, and online services, implementing terms before launch helps prevent costly legal disputes down the line.
What are the different types of Terms and Conditions?
- Terms and Conditions for Invoice: Focuses on payment terms, billing procedures, and financial obligations between businesses and their clients
- Terms and Conditions Agreement: A comprehensive agreement covering general website or app usage, typically used for digital services and online platforms
- General Terms and Conditions of Contract: Broader contractual terms for business relationships, including service delivery, warranties, and dispute resolution procedures
Who should typically use a Terms and Conditions?
- Business Owners: Create and implement Terms and Conditions to protect their companies, define service boundaries, and limit liability
- Legal Counsel: Draft, review, and update the terms to ensure legal compliance and enforceability under England & Wales law
- Website Users: Must accept and follow the terms to access services, make purchases, or use platform features
- E-commerce Platforms: Rely on these agreements to manage user relationships, regulate transactions, and maintain marketplace order
- App Developers: Include terms to protect intellectual property and define acceptable use of their applications
How do you write a Terms and Conditions?
- Business Details: Gather your company information, services offered, and pricing structure
- User Requirements: List expected user behaviours, age restrictions, and account creation rules
- Payment Terms: Define billing cycles, refund policies, and acceptable payment methods
- Platform Features: Document key functionality, user permissions, and content sharing rules
- Risk Assessment: Identify potential liability areas specific to your business model
- Compliance Check: Our platform helps ensure your terms meet all England & Wales legal requirements automatically
- Review Process: Test readability and clarity before publishing your final version
What should be included in a Terms and Conditions?
- User Agreement: Clear statement of how users accept the terms and their binding nature
- Service Description: Detailed outline of what's being offered and any usage limitations
- Payment Terms: Pricing, billing cycles, cancellation policies, and refund conditions
- Liability Limitations: Scope of company responsibility and warranty disclaimers, compliant with the Unfair Contract Terms Act 1977
- Privacy Practices: How user data is collected, stored, and protected under the Data Protection Act 2018 and UK GDPR
- Dispute Resolution: Governing law, jurisdiction, and conflict resolution procedures
- Termination Rights: Conditions for ending the agreement and consequences
- Updates Process: How and when terms may change, with notification procedures
What's the difference between a Terms and Conditions and a Terms of Service Agreement?
Terms and Conditions are often confused with Terms of Service Agreement, but they serve different purposes in England & Wales business law. Let's explore their key differences:
- Scope and Purpose: Terms and Conditions cover broader business relationships and transactions, whilst Terms of Service focus specifically on how users can interact with a service or platform
- Content Focus: Terms and Conditions emphasise commercial elements like payments, refunds, and delivery, whilst Terms of Service concentrate on user behaviour, platform rules, and account management
- Legal Application: Terms and Conditions typically govern physical goods and offline services, whilst Terms of Service primarily regulate online interactions and digital services
- Updating Frequency: Terms of Service require more frequent updates to address evolving platform features, whilst Terms and Conditions remain relatively stable once established
Why Trust GenieAI?
- 244,337 businesses have trusted GenieAI to draft 365,360 legal documents (and growing).
- Across every document GenieAI reviews, the median document carries 4 high-priority risks.
- Vague or ambiguous wording is the single most common problem, at 14.6% of all issues raised.
- GenieAI reviews a full contract, clause by clause, in typically under two minutes.
Source: GenieAI internal data Updated 6 hours ago
About the Terms and Conditions
- Business Details: Gather your company information, services offered, and pricing structure
- User Requirements: List expected user behaviours, age restrictions, and account creation rules
- Payment Terms: Define billing cycles, refund policies, and acceptable payment methods
- Platform Features: Document key functionality, user permissions, and content sharing rules
- Risk Assessment: Identify potential liability areas specific to your business model
- Compliance Check: Our platform helps ensure your terms meet all England & Wales legal requirements automatically
- Review Process: Test readability and clarity before publishing your final version
Explore 208,390+ legal templates
Explore 208,390+ legal templates
Genie's Security Promise
Genie is the safest place to draft. Here's how we prioritise your privacy and security.
Your data is private:
We do not train on your data; Genie's AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it