Service Framework Agreement Template for Switzerland

1. Insurance: Required when services involve significant risks or regulatory requirements

2. Service Levels: Include when specific performance metrics and KPIs are needed

3. Business Continuity: Required for critical services or regulated industries

4. Compliance with Laws: Detailed section needed for regulated industries or specific compliance requirements

5. Anti-Corruption: Important for international services or public sector clients

6. Environmental, Social and Governance: Include when ESG commitments are important to parties

7. Subcontracting: Required when service provider may need to subcontract services

8. Change Control: Include for complex services requiring formal change management

9. Exit Assistance: Important for services requiring transition upon termination

1. Schedule 1 - Service Description: Detailed description of service categories covered by the framework

2. Schedule 2 - Pricing and Payment Terms: Detailed fee structure, rates, and payment mechanisms

3. Schedule 3 - Service Level Agreement: Performance metrics, reporting requirements, and remedies

4. Schedule 4 - Data Processing Agreement: Detailed data protection and processing terms compliant with Swiss law

5. Schedule 5 - Contact Details and Escalation: Key contacts and escalation procedures

6. Schedule 6 - Form of Service Order: Template for individual service orders under the framework

7. Schedule 7 - Security Requirements: IT and physical security requirements if applicable

8. Appendix A - Insurance Requirements: Required insurance coverage and limits

9. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable