Hardware Maintenance Agreement Template for Switzerland

1. Data Protection: Detailed data protection provisions when maintenance involves access to personal data or sensitive information

2. Intellectual Property: IP rights provisions when maintenance involves software components or proprietary technology

3. Emergency Services: Special provisions for emergency maintenance services outside regular maintenance scope

4. Training: Requirements for customer staff training on basic maintenance and operation

5. Security Requirements: Specific security protocols and requirements for maintenance personnel

6. Disaster Recovery: Procedures and responsibilities in case of major hardware failure or disasters

7. Environmental Compliance: Special environmental requirements for maintenance activities and disposal of parts

1. Schedule 1 - Equipment List: Detailed list of hardware covered under the maintenance agreement, including make, model, and serial numbers

2. Schedule 2 - Service Level Agreement: Detailed service levels, response times, and performance metrics

3. Schedule 3 - Fee Schedule: Detailed breakdown of maintenance fees, charges for spare parts, and payment terms

4. Schedule 4 - Maintenance Procedures: Detailed maintenance procedures, checklists, and quality control protocols

5. Schedule 5 - Contact Details: List of key contacts for both parties, including emergency contacts and escalation procedures

6. Appendix A - Incident Report Template: Standard template for reporting maintenance incidents and actions taken

7. Appendix B - Maintenance Log Requirements: Requirements and format for maintaining service logs and documentation