Order Acknowledgement Letter Template for Canada

The Order Acknowledgement Letter is a standard business document used in Canadian commercial transactions to formally confirm the receipt and acceptance of a customer's purchase order. This document is typically issued by the seller/supplier after receiving a purchase order and serves multiple purposes: it confirms the seller's acceptance of the order, verifies the accuracy of order details, documents any modifications to the original order, and establishes clear expectations regarding delivery and payment terms. The letter plays a crucial role in Canadian business transactions as it helps prevent misunderstandings and provides a clear record of the agreed terms. It's particularly important in provinces like Quebec, where bilingual documentation may be required, and must comply with both federal and provincial commercial laws. The Order Acknowledgement Letter forms part of the contract documentation and can be vital in resolving any future disputes about order terms or conditions.

1. Letter Header: Company letterhead, date, recipient's address and reference number

2. Order Reference: Clear reference to the original purchase order number, date received, and any other relevant identifying information

3. Confirmation Statement: Clear statement acknowledging receipt and acceptance of the order

4. Key Terms Confirmation: Restatement of essential order details including quantity, price, product specifications, and delivery terms

5. Payment Terms: Confirmation of payment terms, method, and timeline

6. Delivery Information: Confirmed delivery date, shipping method, and delivery location

7. Closing: Standard letter closing with contact information for follow-up questions